Salesforce is the world's #1 CRM company and a single Intelligent Customer Success Platform to connect and engage customers across Sales, Service, Marketing, Communities, Analytics, Commerce, Internet of Things and custom Applications. With more than 13 years of amazing growth and innovation in Canada, Salesforce has seen tremendous customer success with many of the country's most exciting and successful brands. Salesforce was recognized among Canada’s Top 100 Employers for the last two years and one of the top five Best Places to Work in Canada according to Glassdoor in 2016. For more information visit www.salesforce.ca
KPMG LLP is the Canadian member firm of KPMG International. KPMG International's member firms have 155,000 employees working in 155 countries/territories around the world. Our clients look to KPMG for a consistent standard of service based on high order professional capabilities, industry insight, and local knowledge. Sustaining and enhancing the quality of this professional workforce is KPMG’s primary objective. Wherever we operate we want our firms to be no less than the professional employers of choice. Our people embrace KPMG’s values. These values determine how we interact with clients, with each other and with the world around us. They define what we stand for and how we do things. We contribute to the effective functioning of international capital markets. We support reforms that strengthen the markets’ credibility and their social responsibility. We believe that similar reform must extend to the professional realm. Twitter: @KPMG_Canada LinkedIn: www.linkedin.com/company/kpmg-canada
From physical stores to online, mobile, and social shopping, every retailer must embrace a digital transformation to thrive in today’s multichannel environment. Microsoft platform and partner solutions help retailers deliver personal, seamless, and differentiated customer experiences. Empower your people to deliver maximum business impact. Embrace customer centricity in a digital world by using advanced analytics to understand, predict, and better serve customers. Accelerate innovation and growth through a modern store platform. With Microsoft solutions, retail organizations can engage employees, turn data into insights, and take advantage of dynamic, agile systems that adapt to business needs and ensure the security of your data.
American Express is the only company with a strong, global presence across the entire payments chain. We are the world’s largest card issuer, the premium network for high-spending Cardmembers, a processor of millions of transactions daily, and a partner that provides business-building services to a worldwide merchant base. Our direct relationships with many millions of consumers, businesses and merchants worldwide -- combined with our leading-edge marketing, information management and rewards capabilities -- enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility, and create communities of people with common interests.
CN is a leader in the North American transportation services industry focused on supply chain innovation and collaboration. We offer integrated shipping solutions, including rail, intermodal, trucking, freight forwarding, warehousing and distribution. Whether you’re shipping across CN’s rail network of more than 31,000 kilometres, shipping globally through the many ports we service on three coasts, or leveraging well over 20 strategically located intermodal terminals across our network, we connect you with the people that matter most: your customers. CN has the only rail network that touches three coasts in North America, accessing the Atlantic, Pacific and Gulf coasts. CN is a key gateway for North America’s participation in the global economy, helping you win in the markets where you compete. www.cn.ca
AIR MILES® Reward Program 351 King St E suite 200, Toronto, ON M5A 0L6 The AIR MILES Reward Program is Canada’s most recognized loyalty program, with nearly 11 million active Collector Accounts, representing approximately two-thirds of all Canadian households. AIR MILES Collectors get Miles at more than 200 leading brand name Partners across the country at thousands of retail and service locations and online. It is the only loyalty program of its kind to give Collectors the flexibility and choice to use Miles on aspirational Rewards, such as Merchandise, Travel, Events or Attractions, or instantly, in-store or online, through AIR MILES Cash at participating Partner locations. The AIR MILES Perks feature also gives Collectors the opportunity to get discounts and perks on exciting activities, which include Dining, Shopping, Travel, Entertainment, Leisure and Sports, just for having an AIR MILES Card.
If you’re looking for great leaders, look to JRoss Retail Recruiters. As Canada’s leading Retail Recruiters, we are dedicated to helping great brands hire exceptional leaders. With extensive retail operations and search experience, we recruit for positions in the field, head office, and executive suite. We have offices in Vancouver, Calgary, Toronto and Montreal, and all of our recruiters are retailers by trade, with years of experience and extensive personal networks within the industry. When you’re working with a JRoss Retail Recruiter you’re working with someone who is connected, informed and experienced at finding capable leaders. Call JRoss Retail Recruiters. Set the bar. Hire.
805 Veterans Blvd, #103
Redwood City, CA 94063
Contact: Christine Worden
B-Stock offers the world’s most efficient and recovery-generating sales platform for returned, excess, and other liquidation inventory. Nine of the top 10 U.S. retailers are using B-Stock’s online auction platform to:
o Sell directly to targeted business buyers in 130+ countries
o Sell products across all categories, conditions and quantities; from pallets to truckloads
o Create competition for their inventory: online auction dynamic pushes pricing up
o Recover 30%+ more for liquidation inventory
21 St. Clair Ave. East, Suite 1400
Toronto, ON M4T 1L9
T: (416) 203-7747 (888) 359-3778
Contact: Darrell Cook
T 416 203 7747 EXT.242
Email: [email protected]
Geomedia - Canada’s Leader in GeoMarketing
Geomedia is Canada’s leading marketing technology company, specializing in geo-targeted consumer analytics and advertising media planning. Advertisers want to maximize their media investments by targeting the right customers, at the right time, with the right media. Geomedia uses analytics and data science to deliver those results. We combine our proprietary tools, software and analytic expertise to make geo-targeted marketing work for Canadian retailers. Our team of mathematicians, AI experts and GIS analysts combine machine learning neural networks with consumer geodemographic analysis to predict consumer behaviour for optimizing advertising effectiveness. We build insights from online data, customer point-of-sale data, demographic, Mobile ID and media response data. Our analytics work is the foundation of our targeted media execution.
Our Geo-targeted digital advertising service leverages the analytics and includes ad-production, execution and granular measurement. Our software and systems for managing retail print programs are unparalleled. We maximize the ROI on every advertising dollar our clients spend.
130 Thomas Street, Suite 202
Oakville, ON L6J 3B1
T: 905-842-1275 F:905-248-3754
Contact : Mary Gordon
A better shopping experience. A better work experience. Better results.
It’s everything you need. It’s everything we deliver.
Our tag line “Driving Retail Performance” clearly identifies what we do, and is the backbone of our retailing philosophy. We believe that store performance can improve dramatically directly as a result of enhancing staff performance. We’ve proven that time and time again for the past 30 years. In our 30 years, we have become known for designing and delivering award winning retail training programs for major chain stores and top merchants across North America and Internationally. Graff Retail TV was introduced in 2009; the first to market with an online sales and store management training system, specific to the retail industry. Since launching online training for retailers, Graff Retail TV’s clients have continued to win awards for Best Employee Development Program with the RCC. Everything we do is designed to drive revenue for our retailers. It’s what we do. It’s what works.
Social Media: twitter.com/graffretail
Visual Communication Specialist Focusing On Large Format Printing. Shop Online. Established In 2007. Advanced Technologies. Quality Product. Types: Custom Fabric Prints, Vinyl Graphics, Rigid Signage.
3300 Bloor Street West, West Tower, Toronto, ON M8X 2X2
Make returns easier for your customers while staying one step ahead of return fraud.
• Improve customer experience by making returns easier for your best customers, allowing for more flexible return policies.
• Deter return fraud and abuse using predictive analytics combined with customer and transactional data.
• Create cost savings by reducing the financial loss resulting from high return rates and inventory shrink.
Join omNovos and Farm Boy on Day 2 of STORE2019!
A Fresh Take on Customer Experience: The Farm Boy Way
How Farm Boy’s commitment to customer experience transitioned a single 300 square foot, produce-only grocery store to a household name. In this session, Allan Zander sits down with CEO Jeff York to discuss Farm Boy’s approach to customer experience and their plans to take things to the next level and disrupt traditional customer engagement by adopting a true omni-channel strategy.
Across Canada, we offer 250 retail and consumer professionals with experience serving companies in all areas of retail and consumer packaged goods — from mass merchandisers and specialty stores to manufacturers of alcoholic beverages, food, and health and beauty care.This range of experience gives us a strong understanding of the issues retail and consumer companies are facing across the entire supply chain, from manufacturer to final consumer purchase.
Our professionals utilize their business, strategy and technology skills to provide retail and consumer companies with a broad range of business and financial services. We also use these skills when helping retail and consumer companies tackle some of the most challenging industry issues.
6500 Trans-Canadian Highway
Suite 400, Pointe-Claire, Quebec, H9R 0A5
Tel #: 844.4.RAANGE (622643)
Contact: Matthew Seniuk
- Digital Retail Automation
- Fuel Brick-and-Mortar, e-Commerce and m-Commerce Growth
- Drive Traffic and Sales to Physical and Digital Stores
Reshift Media specializes in social media, search, web/mobile development, ecommerce and software solutions for retail and multi-location businesses. With more than 170 clients in 18 countries, Reshift works with national and international brands and their agencies to take advantage of emerging digital trends and rapidly grow their business. We have extensive experience working with retail and multi-location brands and have a long track record of delivering measurable results for our clients. Our proprietary Brand Amplifier software platform enables retailers to create highly localized Facebook and Google campaigns in order to increase sales revenue while also lowering the cost of acquisition. Our unique combination of technology, social media strategy, search optimization, website and mobile development combines the best of national brand strength with local relevance to deliver superior results. We'd love to work with you to grow your business!
200-381 Richmond St. East
Contact - Sam Vise at [email protected] or 416-418-7110
Retail Management Software (RMS) and the innovative team behind it are dedicated to helping future-focused organizations optimize their retail operations. RMS collaborates with leading brands to optimize their brick and mortar stores through elevated communication, maximum compliance, and stronger retail performance.
For a demo and more information on how RMS can improve your in-store retail execution, visit www.rmsretail.com.
No matter the size of your business and whether you are national, regional or local in scope, at RBC Royal Bank® we understand the demands of your retail business environment. We have built a dedicated team of over 200 industry-specialized account managers to work closely with retail clients across Canada. They will take time to understand your business, your goals and your needs for today and the future, and provide you with valuable financial advice and a wide range of products and services tailored to your retail business.
207353 highway 9
Mono, Ontario, L9W 6J2
T: 519 938 9986
Providing your brand with a unique way of delivering quality advertising Since 1986
Soft Signs is dedicated to providing your company with custom, highly visible advertising options. Based in Ontario, Canada, we understand the marketing puzzle and we deliver impactful marketing solutions through our range of unique, eye catching products. For over 30 years Soft Signs has been supplying marketers & advertisers with high quality Inflatables, Flags & E-Z Up Tents. Our culture is driven by innovation & execution. Our commitment to our customers is to provide products that will deliver meaningful results.
351 King Street East, Suite 200
Toronto ON Canada M5A 0L6
Contact: Paula Courtney
What we do
WisePlum is a user-friendly customer experience insights platform for retailers. It answers one critical question “Where should I invest in the customer experience to increase sales and grow market share?” No advanced analytics or market research training needed. Within seconds, business leaders can see which specific negative customer experiences, both in-store and online, drive business performance.
LOLË Improves Posture by Digitizing its Stores
Roll out your mats! To improve your retail flexibility and resilience, come and get inspired by the experience of David Turcotte, Retail System Administrator at Coalision, manufacturer and distributor of the Lolë and Paradox brands, as well as Djamel Toubrinet, Cegid Retail expert, software vendor of inventory management and omni-channel POS solutions. The duo will talk about the discipline, focus and effort required to tailor your stores to modern shopping journeys. Unlock the untapped potential of your brand with unified commerce and better control of your stores. Namaste.
8 Adelaide St W #200, Toronto, ON M5H 0A9
Deloitte's Canadian retail website
Contact: Kelly Nolan [email protected]
• An understanding of the importance of a strong team culture in driving a customer-centric strategy
• Insight into innovative tools and technology that are helping to solve retailers’ most pressing challenges
Deloitte is a global leader in the Retail industry, offering end-to-end services in Consulting, Financial Advisory, Risk Advisory, Tax, and Audit & Assurance. As a world-class firm, Deloitte is equipped to provide our clients with the most innovative solutions to solve their biggest business challenges. Our team of Retail experts have the insight, knowledge and expertise required to help navigate the rapidly changing Retail landscape. Deloitte's experience extends across all major Retail sectors including Grocery, Apparel, Specialty, Mass, and Department stores.
Office 209-211, Workplace One, 51 Wolseley Street, Toronto, ON, M5T 1A4
Tel #: 001 647 846 8869
Contact Name: Anthony Stevenson
3 actionable takeaways retailers will get from our session
- Create a digital connection with customers
- Put your customers at the centre of your business
- Deliver personalised offers and rewards to drive loyalty
Food & Consumer Products of Canada (FCPC)
2700 Matheson Boulevard East, East Tower, Suite 602E
Mississauga, ON L4W 4V9
Tel: (416) 510-8024
Food & Consumer Products of Canada represents the people and companies who make and deliver the majority of the food, beverages and consumer goods that Canadian families consume and use each day. Our members range from small Canadian companies to large multinationals, and together we employ approximately 300,000 Canadians, helping to build and support thriving communities from coast to coast.
5990 Avebury Road, Mississauga, ON L5R 3R2
Tel # 905-712-6000 Fax#:905-502-6158
Contact: Nick Lepidas
When you need to move, manage, store and protect goods, Johnston Equipment’s Complete Solutions™ will help you to run better and manage smarter.
Our Complete Solution begins with efficient, reliable material handling equipment such as forklifts, people-lifters and other industrial electric vehicles that are serviced with Ideal Maintenance™. This unique approach to service has been optimized for quality, speed and safety and is performed by the largest, most skilled technician base in the world.
Complete Solutions also includes renewed and rental units, an array of racking and storage systems, telematics – which provides unprecedented visibility in your fleet’s efficiency - and nationally accredited operator training programs. Our tailored solutions are wrapped in leasing packages that are independently financed by Johnston Equipment.
Built upon forward, innovating thinking, our Complete Solutions are supported by 1,200 employees across 13 Canada-wide locations.
Leger 507 Place d'Armes Suite 700
Montreal, Quebec H2Y 2W8
Tel # 514-982-2464
Contact: Sandie Sparkman
WHO ARE WE?
Leger is the largest Canadian-owned research firm with offices across Canada. Since its inception in 1986 in Montreal, Leger is dedicated to understanding the consumer, and adapting the way we think, as the consumer evolves.
The Leger Metrics division offers Customer Experience Management (CEM) and VoC (Voice of the Customer) solutions. Our solutions and services facilitate the work of managers since they receive continuous feedback about their clients and relevant information about their performance in real-time on a user-friendly web platform. Leading-edge businesses use this business intelligence combined with our consulting services to improve their operations and thereby, the customer experience delivered at their different points of sale. The benefits of our services are manifold, such as the opportunity to quickly defuse customers that are detractors, to strengthen customer loyalty, to maintain a satisfactory customer service, to be aware of a problem and thus be able to rectify it quickly, to motivate employees, allowing you to put concrete profitable actions in place. From the newest and most innovative technologies to the most committed and knowledgeable professionals, our priority at Leger is helping our clients find the best business solutions.
Constitution Square, Tower II
350 Albert, Suite 800
Ottawa, ON K1R 1A4
Contact: Victoria McMullen. [email protected] 613-277-5836
Better understanding of how changes to the Canadian payments systems will provide a platform for innovation in payments that will provide opportunities for retailers to meet consumer demands for cashless/friction free payments
Better awareness of consumer trends in payments
Better understanding of opportunities for retailers in a cashless environment
The Retail & Hospitality Information Sharing & Analysis Center (RH-ISAC) operates as a central hub for sharing sector-specific cyber security information and intelligence. The association connects information security teams at the strategic, operational and tactical levels to work together on issues and challenges, to share practices and insights, and to benchmark among each other – all with the goal of building better security for the retail and hospitality industries through collaboration. RH-ISAC currently serves companies in the retail, hospitality, gaming, travel and other consumer-facing entities.
2 Riverplace, STE 100
Dayton, OH 45405
3 actionable insights retailers will receive when connecting with the Stratacache team at STORE
1. Curate in-store content and message customers in real time based on in-store behavior
2. Know when their most valued customers have entered the store
3.Identify frequent/repeat shoppers who are showing intent - allowing them to create a higher level, concierge type service
STRATACACHE provides scalable customer experiences, empowering retailers to learn deeply about their customers' shopping preferences and behaviors, allowing for personalized shopper interaction. Our solutions deliver consumer activation at the point of decision, generating new sales opportunities and enhanced retail profitability. With 2 million+ software activations globally, we power the biggest digital networks for the world's largest brands. Across the STRATACACHE family of complementary digital media/ad tech solution companies, we have the technology, expertise and track record to bring retail innovation that delivers results. Learn more about the STRATACACHE family at www.stratacache.com on Twitter @STRATACACHE or on Facebook
Thinmax Consulting Inc.
111, Dr. Frederik-Philips, Suite 500 | Montreal, QC, H4M 2X6
Tel # 416-556-4014
Contact Name: Kais Makhlouf
Thinkmax is a leading North American organization assisting retailers and manufacturers to thrive in the digital era by creating optimal unified retail experiences & operations across all customer & user touchpoints in order to meet business performance objectives. Thinkmax’s unique expertise around unified retail expands from ERP (Finance & Operations, Supply Chain, CRM, BI, etc.) to in-store (POS) and e-commerce solutions.
The Toronto Congress Centre is the largest convention centre of its kind in Canada. They pride themselves on continually redefining excellence and staying ahead of the curve. Their world-class infrastructure enables them to extend carte blanche to clients in creating environments which fulfill their visions, expectations and corporate culture.
33 Bloor Street East, Suite 303, Toronto ON M4W 3H1
Phone: (416) 961-6311
Fax: (416) 961-7904
Email: [email protected]
Ad Standards is the national, not-for-profit, advertising self-regulatory body. Through responsible industry self-regulation, we foster community confidence in Canadian advertising. By administering the Canadian Code of Advertising Standards and offering advertising preclearance, we ensure the integrity and viability of Canadian advertising for all consumers
In 1957, Ad Standards was created by the Canadian advertising industry to support advertisers and consumers. We regularly offer educational industry seminars and presentations to help advertisers produce truthful, fair and accurate advertising. Upon request, we offer presentations at post-secondary institutions and each year we support advertising and marketing students by awarding the Ad Standards Scholarship.ach year we support advertising and marketing students by awarding the Ad Standards Scholarship.
Founded in 1975, Black Press is based in British Columbia and is home to some of the oldest, most established newspapers in B.C. and Alberta and market by market these are the leading newspapers in their respective communities. In the United States, Black Press operates Sound Publishing with 49 titles in Washington’s Puget Sound region; in Hawaii with Oahu Publications; and in Akron with The Beacon Journal and Ohio.com. In print and online, our urban, suburban and rural newspapers provide clients a superior blend of localized news coverage and unmatched integrated marketing solutions. We invest in relevant journalism that affects the communities we serve. And we strive to meet the marketing needs of our clients with a strategic blend of print, online and mobile marketing solutions. The magazine division publishes monthly magazines in English and Chinese and serves Vancouver, Victoria, Okanagan and mid-Island communities. Black Press now publishes more than 170 titles in British Columbia, Alberta and Washington state, as well as the Honolulu (Hawaii) Star-Advertiser, Akron (Ohio) Beacon-Journal and San Francisco (Calif.) Examiner daily newspapers, plus 15 printing operations in North America.