Don't Miss Salesforce's Concurrent Session on Day 2!
Digital Transformation Amidst Retail's New Normal
The pandemic left an indelible mark on the retail industry, especially when it comes to digital transformation. After an overview of Canadian retail e-commerce trends, this presentation will dive into the five key trends that retailers must embrace to be successful in a post pandemic world. Visit Salesforce's virtual booth at STORE for more informaiton!
As a proud sponsor of the Retail Council of Canada, helping you do more business is our business at American Express Canada. When you accept American Express Cards, you gain access to higher spending customers and a greater number of business clients. We also help retailers grow through business solutions that include cash flow management, providing working capital opportunities and lucrative rewards
See what Longo's has to say about Ceridian's Dayforce platform:
“It seems like every week we’re uncovering something different that can help us run our business. And the easier it is to operate our business, the more time we have to be serving our customers.” Sr. Director of Operations, Longo’s
With the ultimate goal of improving margins, Longo’s partnered with Ceridian to improve store operations, increase employee engagement, and reduce compliance risks like many of our retail partners. Dayforce is an award-winning HCM platform that provides HR, payroll, benefits, workforce management (WFM), and talent management functionality available as separate modules or a harmonized solution. A single system combining WFM and pay, Dayforce is unique in its ability to allow retailers to calculate pay continuously throughout the pay period to better manage costs while driving revenue. We’re proud to be trusted by over 3.1 million retail users worldwide by retailers large and small, including DSW, Petco, Longo’s, Ashley Stewart, Sephora, Bargain Hunt, and many more.
At STORE we’ll share how 298 global retail leaders view the future of work, from workforce structures to associate experiences. Join us!
Don't Miss Google's Main Stage Session on Day 3!
Google Insights on the 5 New Consumer Habits That Will Forever Change Retail
It's no longer about planning for the 'return to normal,' it's preparing for the 'new normal'. How we shop and what we shop for has drastically changed throughout the course of the pandemic. Eric Morris, Managing Director of Retail at Google Canada will explore five major habits that have changed the Canadian shopper, why they're here to stay, and how retailers can prepare.
Interac Corp. empowers Canadians to transact digitally with confidence by providing payment and value exchange services rooted in security, reliability, and efficiency. As a leader in digital security and authentication alongside our subsidiary, 2Keys Corporation, security is the core of everything we do. Through our world-class privacy, fraud mitigation and governance expertise, we help keep Canadian customers safe and secure when transacting with Interac. With nearly 300 financial institutions connected to our network, Canadians choose Interac products an average of 18 million times a day to pay and exchange money. Interac is committed to championing workplace culture and corporate citizenship based on the principles of responsibility, diversity and inclusion. We are proud to be one of Canada’s leading and most trusted financial brands.
Don't Miss Deloitte's Concurrent Session on Day 4 of STORE!
The impact of the pandemic on consumer behaviour will be lasting and wide-ranging. This session dives into the insights of The Future of Food: A Canadian Perspective series to holistically explore the changing food and grocery landscape in Canada with a focus on how the future of food is more complex than ever and retailers must adapt to consumers’ elevated expectations. Deloitte’s renowned experts in retail, sustainability and consumer psychology explore the role of the store and sustainability, including environmental, social and corporate governance.
Environics Analytics (EA) is the premier marketing and analytical services company in North America, helping thousands of customers across every industry sector turn data and analytics into strategy, insights and results. Established in 2003, we specialize in using best-in-class data, analytics expertise and purpose-built software to address key challenges in areas such as consumer profiling and segmentation, multichannel media planning and execution, trade area analysis, merchandising strategies and site location decision-making.
Our ENVISION platform provides quick and easy access to our comprehensive and privacy-compliant databases—including the latest mobile movement data—to generate deep consumer and market insight, authoritative reports and detailed maps. Environics Analytics' team of 200 statisticians, modellers, geographers and business strategists help organizations develop data-driven solutions and achieve success along every phase of their analytics journey.
Founded in 2004, Facebook’s mission is to give people the power to build community and bring the world closer together. People use Facebook’s apps and technologies to connect with friends and family, find communities and grow businesses
We’re GoCo. As business communications technology continues to evolve rapidly, too many companies still don’t have access to the right tools they need to succeed… We’re here to change that! GoCo is a next-generation managed service provider that offers effortless business communication solutions.
Backed by Telus, we’re a team of experienced technology entrepreneurs uniting our strengths and expertise to help businesses connect with their customers and the rest of the world. We are united in our belief that there’s a better way to deliver simple, scalable solutions with speed. We have the scale and resources to bring our vision to life, but also the agility to flex according to the needs of our customers along the way.
To run an efficient and modern retail operation, business’ need to deliver exceptional customer service and an enhanced in-store experience. GoCo can provide you with the Unified Communications, Managed Network Security and Managed Network Services you need to stay competitive. Ready? Let’s Go!
Let’s face it; this isn’t the same ball game. Traffic in stores will likely be down for most, and the expectations of customers visiting your stores will be significantly higher. You need retail training programs that will increase conversion rates and average sales to meet your goals.
So, how do our retail training programs make that happen? By recognizing that your frontline teams are now more important to your success than ever before. How your store teams perform will be the single greatest differentiator between your store and the competition. Between success and failure.
It’s time to give your staff the skills and work experience they deserve. In turn, they’ll deliver the experience your customers demand … and the results you need.
Contact the Graff Retail team today : [email protected] | 905-842-1275
Don't Miss Leger's Concurrent Session on Day 3:
Something Else to Simulate: How Prescriptive Analytics Can Optimize Your Customer Journey
The world has gone from using descriptive statistics, to predictive analytics and now to prescriptive analytics. Leger will present how primary data can be used for in-store customer journey optimization in the grocery market. With over ten years of WoW in-store customer satisfaction tracking data, Leger will show how brands can better invest to maximize intention to re-visit and recommend.
Don't Miss omNovos' Concurrent Session with Save On Foods, London Drugs and Calagary Co-Op on Day 2!
Engagement and Loyalty: The Value of Personalization
Retailers know they need to invest in personalization in order to keep pace with their competitors and truly connect with their customers. In this retail panel discussion, moderated by omNovos Chief Customer Officer Andrew Armstrong, the question is, what can retailers really gain from personalizing their customer experience? Discover how retailers can learn more about their customers and leverage that information to drive loyalty, take their customer engagement to the next level and truly grow sales.
Don't Miss PayPal's Concurrent Session on Day 3!
Driving Revenue through Customer Engagement
In order to maximize opportunities in a booming digital economy, businesses need to keep up with the many ways customers like to shop. In this session we’ll take a look at the evolving consumer retail landscape and share best practices on how to put in place a seamless offline and online experience, increase conversion and break through the noise to build a loyal customer base. Join PayPal and SoftMoc as we share how leveraging a digital first mindset helped them acquire, engage, and retain customers at every step of the buying journey.
Don't Miss Pinterest's Concurrent Session on Day 2!
For The Love of Shopping
Four decades into ecommerce, and just 4 in 10 Canadians say they prefer it to shopping in real life. We’ve focused so hard at making online shopping fast and checkouts seamless that we lost sight of the point — that shopping should be fun. And as life returns to normal and our world opens back up for good, striking the right balance between online and offline will become more important than ever. Join Pinterest, Lowe’s, Mejuri and Structube to learn how to bring the fun back to online shopping, and drive real results for your brand along the way.
Don’t miss our concurrent session on Tuesday, Day 2 from 12 p.m. to 12:45 p.m.
“You Are Doing Ecommerce Wrong”
Ecommerce today is completely different than what we knew at the start of 2020. Although retailers have had to be incredibly flexible and adaptable throughout the pandemic, most companies have not evolved their approach to ecommerce to keep pace with what consumers actually want. In short, most retailers are doing ecommerce wrong.
During this informative and entertaining session, we will challenge your preconceived notions about how ecommerce works and what consumers expect from you. We will discuss transformational ideas around mobile commerce, first party data, search optimization and user-centric online sales.
This session is a must-attend for anyone who sells products or services online.
What else does Reshift Media do?
Our proven retail marketing approach delivers superior results.
Through our in-depth experience with retail organizations, we have developed specialized strategies, processes and technology to help you succeed. Our amazing social, search, content, design, data and development professionals are eager to help you with every aspect of your digital media approach.
Whether you are a nationwide retailer with thousands of locations or a local independent, we have the skills and expertise to help you win. We are comfortable working with “bricks-and-mortar” companies, ecommerce/virtual organizations and territory-based models.
We look forward to chatting with you.
Don't Miss RingCentral's Concurrent Session on Day 3! Re-booting Retail: Transforming Human Connections in a Post-Pandemic Environment
The relationships and offerings retailers have with their customers has significantly transformed and now is the time to analyze how to keep the communication flowing. From phone calls to emails, communication is key to engaging customers, managing supply chains, and empowering employees both in-store and at the home office. Join us for a panel discussion that looks at the role of technology, improved collaboration, engagement strategies, tactics, and lessons learned. Visit our booth to ask questions and learn more!
The SAP for Retail solution portfolio helps retailers run at their best by providing visibility into all aspects of the business and delivering an optimal customer experience every day. SAP solutions give you the in-the-moment details needed to act on anything that could impact your commerce and store operations, supply chain, employees, and customers. You can get ahead of changes to become a more resilient, more profitable, and more sustainable business. Together with our partners, we are committed to delivering the value and performance you need – today and tomorrow. Learn more about SAP’s retail solutions at http://www.sap.com/retail or email us at [email protected]
At Talkdesk we have a bold mission: To help organizations around the world build brand love and loyalty by delivering exceptional customer experiences. We’re taking a new approach to an old problem.
Talkdesk is revolutionizing the customer service market by offering the industry’s first and only modern, global end-to-end customer experience solution, Talkdesk CX CloudTM.
By combining enterprise performance at scale with consumer simplicity, CX Cloud allows you to easily adapt your contact center operations to the evolving needs of your customers and your teams, resulting in increased productivity, customer satisfaction and cost saving.
Don't Miss TC Transcontinental’s Concurrent Session on Day 3!
The Customer Journey Impact of Innovative In-Store Signage
What is next for the brick and mortar experience? TC Transcontinental’s ISM Design Studio experts identify the critical signage trends in market and share innovative ideas on how retailers can capitalize on these opportunities. Learn how you can better serve the new customer behaviors inside and outside of the store and identify the right retail touchpoint for the right results.
TC Transcontinental is the largest printer in Canada and a leader in flexible packaging in North America. The Corporation is also positioned as the leading Canadian French-language educational publishing group. For over 45 years, TC Transcontinental's mission has been to create quality products and services that allow businesses to attract, reach and retain their target customers. Respect, teamwork, performance and innovation are the strong values held by the Corporation and its employees. TC Transcontinental's commitment to its stakeholders is to pursue its business activities in a responsible manner. tctranscontinental.com/en-ca/in-store-marketing
Don't Miss Visa's Concurrent Session on Day 2!
Payment Fraud Trends and Prevention Strategies
Growth in online payments over the past year grew in scale as many businesses had no choice but to embrace e-commerce. Several years of growth was achieved in just one year. Although digitization offers many benefits, it also opens up new channels for opportunistic fraudsters to exploit this shift in consumer spending. Fraudsters are growing in technological sophistication and zeal for financial gain with businesses being among their primary targets. This session will highlight recent fraud trends and the impact to businesses of all sizes, and strategies that can help protect businesses from falling victim.
Zip is a global leader in Buy Now Pay Later, payments and consumer financing solutions. Zip operates in 12 markets across the world, putting 7 million Zipsters, and 50,000+ merchants at the heart of everything - offering innovative, responsible, fair payment products that create a financially fearless world.
Don't Miss Appriss Retail's Highlight on the Main Stage at STORE
Return for Refund: Your Omnichannel Experience Hot Button
Many state that ecommerce accelerated 10 years in 10 months during 2020. Since ecommerce purchases are returned about twice as often as in-store purchases, using returns to build deeper relationships with consumers is an opportunity you don’t want to miss. Find out how you can fill gaps in the omnichannel returns experience, improve sustainability, and keep consumers engaged by visiting us at our virtual booth at STORE.
Clik2pay is Real-Time Payments – NOW!
As ecommerce sales and curbside pickup have surged, so have the costs and risks of card payments. Clik2pay is the first in Canada to offer a solution – with real-time, guaranteed payments for the 40%+ of Canadians who prefer to pay from their bank account.
Clik2pay offers a seamless experience that will delight your customers and maximize your conversion rates. Our platform is built for retailers - to optimize your customer’s digital journey. And because our solution is based on Interac e-Transfer, we offer the highest levels of bank security, and the lower cost and simplicity of payments guaranteed in real-time.
Take 5 minutes to hear Terry Matthews (Retail Executive) and Mike Bradley (CEO of Clik2pay) discussing the future of payments.
Try Clik2pay now, by making a live demo donation to Make-a-Wish Foundation! (Clik2pay pays all fees.) Click here to see the future of payments https://pay.clik2pay.com/smart/AANXLIF
If you’re looking for great leaders, look to JRoss Retail Recruiters As Canada’s leading Retail Recruiters, we are dedicated to helping great brands hire exceptional leaders.
With extensive retail operations and search experience, we recruit for positions in the field, head office, and executive suite. We have offices in Vancouver, Calgary, Toronto and Montreal, and all of our recruiters are retailers by trade, with years of experience and extensive personal networks within the industry. When you’re working with a JRoss Retail Recruiter you’re working with someone who is connected, informed and experienced at finding capable leaders. Call JRoss Retail Recruiters. Set the bar. Hire.
Contact: Rob Fisher - T: 604.734.5584 x2 F: 604.648.9860
Royal Bank of Canada
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact/.
CN is a leader in the North American transportation services industry focused on supply chain innovation and collaboration. We offer integrated shipping solutions, including rail, intermodal, trucking, freight forwarding, warehousing and distribution. Whether you’re shipping across CN’s rail network of more than 31,000 kilometers, shipping globally through the many ports we service on three coasts, or leveraging well over 20 strategically located intermodal terminals across our network, we connect you with the people that matter most: your customers. CN has the only rail network that touches three coasts in North America, accessing the Atlantic, Pacific and Gulf coasts. CN is a key gateway for North America’s participation in the global economy, helping you win in the markets where you compete. www.cn.ca
In our world of rapid change, the need for reliable information to make confident decisions has never been greater. At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. This is why our passionately curious experts not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People. To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed and substance to everything we do. Thus, our clients can act faster, smarter and bolder.
Ultimately, success comes down to a simple truth: YOU ACT BETTER WHEN YOU ARE SURE
The Port of Montreal’s proximity to markets and worldwide reach is the edge you need to trade with the world.
Our dedicated weekly services from leading global carriers and shortest direct route between Europe, the Mediterranean and the Caribbean ensure reliable shipping for the retail industry in Canada. With a fifth consecutive year of record volumes, our container business witnessed a 9.2% growth in 2018 compared to 2017, reaching 1.68 million TEUs. Our success is attributed to increased volumes in numerous markets, notably with Europe following the entry of CETA, and with Asia now representing 25% of our container trade. The introduction of new Mediterranean services and the arrival of a new carrier also contributed to our remarkable results. As a leading international container port located 1000 miles inland, our worldwide connections demonstrate our know-how and expertise as a global trading partner within reach. Ship Different- Ship Port of Montreal
reebee is a Canadian-based platform that provides consumers with information to discover products and make their best shopping decisions. Millions of Canadians use reebee to plan their weekly shop.
reebee provides retailers and brands with an interactive, online marketing platform that helps them reach and engage consumers during their pre-shop planning. reebee guides retail and brand partners in evolving their traditional promotional content, helping them deliver dynamic and personalized shopping experiences to their target audiences.
Revolution Retail Systems was founded in 2009 based on a design concept to build a system that would automate the manual cash handling processes found commonly in all facets of retail. Today, Revolution is a best-in-class innovator in the design of cash recycling solutions for businesses of all sizes. This unique focus has led to the deployment of technology into some of the World's Largest, Big-Box Retail, C-Store, Grocery, and Small format Retail. Visit our virtual booth to learn more!
Thinkmax Consulting Inc.
Thinkmax serves clients across North America and around the world from offices in Montreal, Toronto, Moncton, and Austin, Texas. Founded in 2009 by seasoned industry veterans, our 150 experts are committed to supporting and accelerating our clients through their digital transformation.
Leveraging advanced industry and technical expertise with leading-edge technologies, Thinkmax implements efficient and innovative solutions, streamlining business processes, unifying digital experiences, and enabling transformative change.
Contact us at: [email protected]
Advantage Group is the leading advisor in business-to-business engagement globally, dedicated to helping retailers and suppliers work better together. With over 30 years of research experience, the relationship measurement capabilities developed through the Advantage Report and Advantage Custom Research Solutions have become the industry gold standard in over 40 countries worldwide.
The leading FMCG suppliers and retailers rely on Advantage Report annually for deepening collaboration throughout their business. Our suite of engagement solutions serve as proactive tools that allow individuals and organizations to listen and respond more fluidly. Through data collection, data analytics, and insights generation, our engagement advisors guide supplier and retailer clients to find new and improved ways of working together that will ultimately lead to greater commercial success. Visit our booth at #RCCSTORE21 to learn more!
Certn delivers fast, friendly and comprehensive background screening that helps businesses make fact-based hiring decisions and improves the user experience for applicants and recruiters. Enterprise, mid-market and small business leaders looking to hire the right candidates trust Certn to modernize their background check process and build a foundation of trust. Certn streamlines hiring leaders’ workflows with out-of-the-box integrations with industry-leading ATS platforms, APIs that empower broad interoperability with in-house ATS, or bespoke configurations for large deployments.
For the last 23 years, DedON has helped planning professionals across Canada and the United States execute retail space change with confidence. We have helped more than 10 "Fortune 100" retailers by effectively executing more than 2500 projects annually. Visit DedOn's booth at STORE to hear how they can help you manage:
FleetOptics provides Dedicated Fleet Customers with Final-Mile Logistics and Analytic Transportation Solutions. FleetOptics "Access" - offers a turn-key solution that requires no additional investment or integration with your current operating platform. By combining the transparent accuracy of analytic data with Final-Mile Logistics Services, we provide our customers a more efficient way to manage the entire delivery process and reduce overall costs. Register for #RCCSTORE21 and visit our booth to learn more!
Corporations and business of all sizes are increasingly adapting and embracing the concept of Industry 4.0, driven by the Internet and the Internet of Things (IoT). This digital revolution combines IoT Devices, Big Data and Artificial Intelligence (AI), to bring automation and optimized operations to all types of businesses.
FootfallCam™ and LabelNest™ offers the hardware, software and end-to-end solution to automate retail operation, expand customer experience, and greatly improve all levels of retail operations through real time Automatic People Counting (APC) and Electronic Shelf Labeling (ESL) systems where automation is a strategic investment to driving profitability along with sustainable retail business growth. Both FootfallCam and LabelNest provides best-in-class tech-solutions that efficiently and effectively allows retail operations to better understand customer behaviour, measure in-store satisfaction, monitor in-store traffic, centralized managed shelf pricing, while providing real time data/alerts to all levels of retail management. Watch the following informative video from Melissa Kao, Director of FootfallCam. https://youtu.be/U14VffszMiM
Match Retail is a leading sales, merchandising and branded retail agency working for major brands across North America. Inspired by an endless desire to help transform brands so they can be retail ready, Match Retail works with tier one clients to drive conversion in traditional shopping environments through enhanced customer experiences. The agency prides itself on top-notch people and best-in-class training to produce unparalleled execution that it measures with pinpoint accuracy. Learn more at www.matchretail.com.
Moneris: As a Canadian company born and bred, Moneris® is proud to be the payment solutions partner Canadian businesses trust. Moneris understands the payment landscape and is here to help businesses like yours accept payments easily and securely. Whether you want to accept payments in-person, online, or via mobile devices, Moneris offers a variety of solutions that can meet your different business needs. Get up and running quickly and easily with a stress-free setup, and know that you’ll always have access to 24/7 support.
Visit Movista's Booth at STORE to find out how Movista can assist you with:
1. Command and Control: Movista is a Gartner recognized solution and the only platform to provide true connection between all in-store teams. This means that retailers can plan, manage, and review work being done by their teams as well as that of vendor partners and service providers. This is 360° visibility like never before.
2. Collaborate: Movista solves the problem of disconnection. In addition to the added level of connectivity, we provide the ability to message, group chat, share and send files – all from mobile app or online. Need connection to critical business systems such as your ERP or HCM? We do that, too.
3. Real-time Verification: Email is overrated, that’s why every aspect of retail execution and workforce management is centralized in Movista. Trade paper for digital surveys and signatures-captures to sign off on completed work – all in the palm of a hand. Review and approve store photos from a single team member or an entire region in your organized photo gallery. With real-time notifications and required validation, you’ll feel confident in the end result of every endcap.
Nudge is the digital communications platform that improves the performance of your retail workforce. Backed by the highest user ratings in its category, Nudge provides store associates with the information and tools they need to stay connected at work and reach organizational goals – from a lift in sales to an increase in customer satisfaction. Leading brands such as Staples, Mastermind Toys, and Sporting Life rely on Nudge to communicate better, gather feedback faster, and harness actionable insights to drive better business outcomes. Visit our booth to learn more!
Orckestra helps retailers and grocers accelerate their digital transformation by providing first-class customer experiences and growing sales. Our headless omnichannel commerce platform has built-in order management and fulfillment capabilities which cater to sophisticated business requirements and distribution models in a cost-efficient, scalable, and flexible way.
Our API-first platform includes a complete set of onlineshopping experiences and omnichannel fulfillment capabilities. Enterprise-level business needs are quickly evolving; order management has become an indispensable functionality conducive to a positive client experience. We offer improved inventory and order management: our solution enhances product visibility, which favours turnover, protects margins, and results in increased revenue. Visit our booth at #RCCSTORE21 to learn more!
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. We contribute to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. https://forbusiness.snapchat.com
In publication since 1938, Food in Canada has earned the highest degree of trust and respect within the industry serving the Canadian food and beverage processing industry. The food and beverage processing industry is the second largest manufacturing industry in Canada in terms of value of production, with shipments worth $112.4 billion in 2016 and accounting for 18% of total manufacturing shipments. The industry’s 6,900 businesses are the largest manufacturing employer providing direct jobs for over 257,000 Canadians. Food in Canada is a national source providing the most cost-efficient marketing and advertising choice for reaching the Canadian food and beverage processing industry.
Food, Health & Consumer Products of Canada (FHCP) is the voice of Canada’s leading food, health, & consumer product manufacturers. Our industry employs more people than any other manufacturing sector in Canada, across businesses of all sizes that manufacture and distribute the safe, high-quality products at the heart of healthy homes, healthy communities, and a healthy Canada.
From food production and food manufacturing to health and consumer goods manufacturing, FHCP strives to serve its dynamic membership and be the catalyst for change in Canada’s current competitive landscape.
Grocery Business Magazine is Canada’s leading grocery publication and eNews provider, serving head office and store level managers, buyers, merchandisers and executives at chain, independent, mass, convenience, health & drug.
The Postmedia network includes over 120 print and digital brands, and is visited by over 18 million Canadians each month. This provides an unparalleled platform of trusted, brand-safe advertising opportunities, and generates proprietary first-party data that enables better informed campaigns on the Postmedia Network and other audience platforms, including Google, Facebook and Instagram.
Retail Insider is Canada’s most-read retail industry publication. It features exclusive news stories, analysis and thought leadership, and aggregated news from other sources. Follow Retail Insider to be informed on what’s happening in the Canadian retail industry.