Ben Mulroney With more than 16 years of experience in broadcasting, Ben Mulroney is one of Canada’s most respected journalists. As the co-host of both CTV's new program, Your Morning, and Canada’s number one entertainment show, eTalk, he brings the best to what he does as a speaker, emcee, event moderator, and interviewer. Whether on stage or in front of a camera, Mulroney draws on his incredible expertise to create memorable and entertaining experiences for all his audiences. Throughout his career, Mulroney has covered renowned events such as the Oscars, the Golden Globes, the Emmys, and the Juno Awards. Before joining eTalk, Mulroney was a correspondent for The Chatroom, and the entertainment reporter for Canada AM. He was also the host of Canadian Idol for six seasons, which was--and remains--the most successful English language show in Canadian history. In addition to eTalk, he also hosted eTalk 20, a weekly two-hour radio show that aired on 11 CHUM stations across Canada. In 2010, Mulroney reported from the Vancouver Olympic Winter Games for CTV, and in 2012 he joined Live! With Kelly host Kelly Ripa to co-host shows from both Banff, Alberta, and from her set in New York City. 2012 is also the year he began as a correspondent for Good Morning America. Mulroney has hosted Free The Children’s “We Day” youth-empowerment events, and was a national spokesperson for WaterCan, a charity focused on bringing drinking water to those most in need. He helped to raise funds for the organization by climbing in the highest peak in Africa, Mount Kilimanjaro, in 2012. Mulroney earned a law degree from Laval University and a history degree from Duke University. He is married to lifestyle expert Jessica Mulroney, and is the father of their two twin boys, Brian and John, and daughter Ivy.
Doug Stephens is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the world’s best-known retailers, agencies and brands including Walmart, Google, Home Depot, Disney, BMW, Citibank, and Intel. Doug is also listed as one of retail’s top global influencers by Vend.com. Prior to founding Retail Prophet, Doug spent over 20 years in the retail industry, holding senior international roles including the leadership of one of New York City’s most historic retail chains. His unique perspectives on retailing, business and consumer behavior have been featured in many of the world’s leading publications and media outlets including The New York Times, The BBC, Bloomberg Business News, TechCrunch, The Financial Times, The Wall Street Journal and Fast Company.
Manolo Almagro is the managing partner of Q Division, a global consultancy dedicated to offering best in class IoT, connected commerce solutions, data-driven innovation strategies and emerging technology. Manolo’s team of industry experts provide clients with enterprise transformation services, data driven customer experiences and connected commerce solutions. Manolo is a 25-year veteran in transformative tech. He is a sought after speaker, thought leader and shares his cross-industry knowledge as a subject matter expert in emerging trends for international conferences like CES, NRF, Aviation World, Infocomm, Retail Design Institute’s Collaborate and GSMA’s Mobile World Congress in Barcelona. Among his technical achievements, Manolo is a named inventor on digital signage software patent #6038545 and was recognized by AVIXA as an inaugural Emerging Trend Fellow.
Christian has over 20 years of experience in the fields of public opinion and market research. Christian is Executive Vice-President at Leger and manages its Montreal research team. He is also a partner in the firm and acts as a senior consultant to the firm’s major clients. As a spokesperson for the company, Christian is a political commentator for the CBC and consumer trends columnist on Radio-Canada. One of the many projects that Christian oversees is the Leger annual WOW Customer Experience Index which is an industry benchmark that provides amazing insights for Retailers. Christian still teaches research methodology at Université de Montréal
Steve Buors is a leading authority on digital marketing for multi-location businesses. He works with national and international brands to develop inventive strategies using existing and emerging technologies to find new customers, increase sales, and combine the best of national brand strength with local relevance. Steve is CEO and co-founder of Reshift Media, a full-service digital agency that specializes in developing and implementing industry-leading social media, search and website/mobile strategies to enable brands to achieve tangible business results. Reshift Media often collaborates with other advertising agencies to develop, implement and manage digital strategies that amplify existing media campaigns. As a senior executive, entrepreneur and thought leader in the digital marketing industry, Steve has spoken at a variety of events, hosted many webinars and actively contributes to a number of blogs.
Paula Courtney, a retail strategist with 20 years’ experience, published in 35 countries and advisor to Fortune 100 companies, is trusted by Canadian and American retail leaders to help them refine and create a superior customer experience. She is the product founder and chief strategist of WisePlum®, a SaaS-based research tool designed to measure retail customer insights. WisePlum® is a collaboration between LoyaltyOne, a global leader in customer analytics and loyalty program design, and the Verde Group, a customer insights consultancy specialized in identifying, measuring, analyzing and resolving the financial impact of customer dissatisfaction.
James is an award-winning comedian and lecturer, and most recently, bestselling author. James is the hilarious host and associate producer of the TV series Eat St., which airs on Cooking Channel USA, Food Network Canada, and in more than a dozen other countries around the world. He is the author of the bestselling cookbook of the same name (Eat St.), wherein he shares recipes from the most daring, delicious, and inventive street food that can be found anywhere. James can also be seen regularly on The Marilyn Denis Show on CTV. James has been featured on many national and international network television shows including Last Comic Standing, Just for Laughs, and Comedy Now. When not filming Eat St., James keeps himself busy performing at comedy clubs and corporate shows everywhere.
Duncan Fulton is Chief Corporate Officer at Restaurant Brands International, one of the world’s largest restaurant companies with 25,000 locations in 100 countries under the brands of Tim Hortons, Burger King and Popeyes Louisiana Kitchen. Duncan was previously President of FGL Sports, responsible for the company’s $2.5B P&L and 420 retail locations across Canada, including Sport Chek and Sports Experts. Duncan led the company's digital transformation in its store network, marketing and e-commerce. Previously, Duncan served as Senior Vice-President, Communications & Corporate Affairs, for Canadian Tire Corporation (CTC) and Chief Marketing Officer for FGL Sports and Mark’s. Throughout his time at Canadian Tire, Duncan was been widely recognized for his leadership in the company's brand and digital transformation, including being named Canada’s Marketer of the Year by the Canadian Marketing Association. Before joining Canadian Tire Corporation, Duncan was the General Manager and Senior Partner of the Toronto flagship office of international communications company Fleishman-Hillard. Prior to his agency experience, Duncan served as a communication advisor and spokesman for several political leaders, including former Canadian Prime Minister Jean Chretien, Ontario Premier Dalton McGuinty, and New Brunswick Premier Frank McKenna. Duncan also serves as the Chairman of the Tim Horton Children’s Foundation – one of Canada’s best-known charities that focuses on at-risk youth from low-income families and provides them with exceptional programming and life-changing experiences at one of Tim Horton’s seven camps across Canada and the U.S.
Kevin Graff is the President of Graff Retail, based in Toronto, Ontario. Since 1988, Graff Retail has specialized in working with retailers around the globe to increase their revenue through improved staff performance. Kevin is widely respected as one of North America’s best retail speakers and trainers and was recently chosen as one of the Top 50 Retail Influencers. His principle belief is that retailers are losing too many sales each day in their stores that they should be capturing. Kevin’s approach to store operations and his intense focus on real, bottom-line issues continually produce outstanding results. Kevin is also the creator of Graff Retail TV, the retail community’s leading source of online sales and management training. Since being launched in 2008, Graff Retail TV has provided thousands of sales associates and store management teams with the skills they need to succeed.
Willy Kruh has served as the auditor and advisor to many premier, multinational companies for more than 30 years. He is currently the Global and Canadian Chair of KPMG’s Consumer Markets practice which serves many of largest international consumer brands in the world within the Retail and FDCG (Food, Drink & Consumer Goods) sectors. He has responsibility for the customer strategy and growth of the Consumer Markets practice in 155 countries, while managing over 30 global retail accounts. In addition, he has substantial experience helping consumer and industrial companies, both public and private, in the areas of mergers and acquisitions, divestitures, initial public offerings, restructuring and transaction services. Willy is a regular contributor of articles to major publications throughout the world, and a speaker at global seminars and conferences. He is also well known in the media, often speaking about trends and issues faced by consumer markets companies, including topics related to cross-industry investment and global expansion.
Michael has 20+ years of brand/retail/marketing leadership experience and is considered by many as a pioneer in the Canadian omni-channel and e-Commerce retail space. As an award-winning insight driven strategic marketer with a passion for holistic retail brand/customer experience, Michael has been on the front lines of retail industry change for his entire career with brands such as Black & Decker, Levi Strauss & Co, Hudson’s Bay, CanWest Media, The Shopping Channel and Herbal Magic. After spending almost three years advocating and lobbying for the Canadian retail industry at Retail Council of Canada (RCC), Michael formed M. E. LeBlanc & Company to leverage this knowledge and experience back onto the front lines and regularly is invited to share his insights on the current and future retail industry in Canada and around the world.
Dave Rodgerson is the Retail Industry Lead at Microsoft Canada. His career includes experience both as a line of business executive for some of Canada’s leading retailers and more recently with technology leaders that support the industry. Dave works closely with clients and industry associations that share an interest in creating a new consumer experience. More recently, he has been sharing stories about digital transformation and its impact on consumers and the Omni channel experience, helping his clients create their own vision for the future of retail.