STORE 2021 Agenda

Monday, September 13th, 2021

Day One

2:00 pm - 2:30 pm

Welcoming Remarks

2:30 pm - 3:30 pm

STORE 2021 Opening Session

Tuesday, September 14th, 2021

Day Two

10:45 am - 11:00 am

Welcoming Remarks

11:00 am - 11:30 am

Leadership in Retail

More information coming soon.

11:30 am - 12:00 pm

Relentless Adaptation: 4 Retail Tech Trends Shaping Our Fast Future

The accelerating adaptation of new technologies to satisfy quickly shifting consumers’ needs, habits and expectations has never been more critical to understand and swiftly action. Canadian tech media personality Amber Mac, through in her dynamic and highly accessible presentation style, will share the four key 2021 global retail trends that are impacting all generations of consumers and which will be pivotal for retailers to harness for years to come. Mac will focus on the future of voice commerce, retail robots, social commerce, and XR experiences and will share actionable ways retailers can begin to adapt to tomorrow’s world, today.

12:00 pm - 12:45 pm

Concurrent Sessions

12:45 pm - 1:15 pm

Break

1:15 pm - 2:00 pm

Concurrent Sessions

2:00 pm - 2:30 pm

The Supply Chain Predicament: Purpose and Profit

Is the fashion industry ready for architectural innovation? John Thorbeck, Chairman of Chainge Capital, offers a new narrative. Supported by a decade of research at Stanford and extensive experience in the fashion industry (his background includes being a former CEO of GH Bass & Co (PVH), Rockport (Adidas), as well as senior executive for Timberland Co and Nike), Thorbeck reviews rising consumer and investor expectations for sustainability and reveals innovative ways it can be achieved at far less risk and capital. Thorbeck will address outdated supply chain models and the importance of process innovation in accelerating sustainability without sacrificing profits or partnerships.

2:30 pm - 3:00 pm

Bunnings: Earning Loyalty and Trust in Retail

Bunnings, Australia’s leading home improvement and lifestyle retailer, has been voted Australia’s most trusted retail brand for the last 16 years in a row! Mike Schneider is the Managing Director of Bunnings and is known for his commitment to building diverse teams that challenge the status quo and embrace innovation to drive high performance. In this session, Schneider will discuss how earning trust and loyalty is at the heart of Bunnings’ success and will share his key insights on Bunnings’ approach to building community, effectively communicating, empowering team and using the right technology and how this can make a positive difference for your teams and your customers. Michael Schneider, Managing Director, Bunnings Group Limited Michael LeBlanc, Senior Retail Advisor, Retail Council of Canada

Wednesday, September 15th, 2021

Day Three

10:45 am - 11:00 am

Welcoming Remarks

11:00 am - 11:30 am

Resurrecting Retail: The Future of Business in a Post-Pandemic World

Doug Stephens, one of the most influential retail futurists on the planet, has been prophetic, inspiring, entertaining, and accurate in predicting changes to the retail landscape. The tectonic shifts brought on by COVID-19 will forever change the retail industry in ways that few can fully understand. In this mind-bending and visually dynamic presentation, retailers will be provided with a vision of the future, learn what they can expect, and understand how the very essence of how consumers will shop will change. Trends in demographics, global economics, AI, and media are forever altering consumer/brand relationships and Stephens’ will consolidate the key findings and share an actionable roadmap for retail leaders looking to win in the post-pandemic world.

11:30 am - 12:00 pm

Google insights on the 5 new consumer habits that will forever change retail

It's no longer about planning for the 'return to normal,' it's preparing for the 'new normal'. How we shop and what we shop for has drastically changed throughout the course of the pandemic. Eric Morris, Managing Director of Retail at Google Canada will explore five major habits that have changed the Canadian shopper, why they're here to stay, and how retailers can prepare.

12:00 pm - 12:45 pm

Concurrent Sessions

12:45 pm - 1:15 pm

Break

1:15 pm - 2:00 pm

Concurrent Sessions

2:00 pm - 2:30 pm

Where does Retail Grow from Here?

After a year of unprecedented transition and transformation to meet new customer needs during the pandemic, retailers of all shapes and sizes are now looking at how their companies can embrace this momentum to build their next level of business success. In this panel discussion with three leaders who are taking the reins at three very different types of retail businesses, hear how they are envisioning the next stage of digital transformation, value creation and reshaping their leadership for the next era of growth.

2:30 pm - 3:00 pm

China’s New Retail

Renowned China marketing expert, Ashley Galina Dudarenok, one of the top 20 visionaries according to The Holmes Report, named guru on digital marketing and fast-evolving trend in China by Thinkers50, and the personality behind the world’s #1 youtube business vlog about the china market, consumers and social media Ashley Talks China, discusses how new retail and China’s tech giants are shaping the future of global commerce. The presentation will explore how this trend is affecting the modern Chinese consumer, what do they want, and how retailers can leverage this knowledge to capture the Chinese market.

4:00 pm - 6:00 pm

Excellence in Retailing Awards Gala

Thursday, September 16th, 2021

Day Four

10:45 am - 11:00 am

Welcoming Remarks

11:00 am - 11:30 am

A Better World Starts at Home. Sustainability and Retail Futures with IKEA Canada

Today, being ‘green’ is a more expansive and urgent consideration. Over 90% of people want to live a more sustainable life at home, but nearly a third are unsure of what actions to take. And as we continue to experience accelerated change in our lives, customers and employees are asking for more accountability and transparency from brands and retailers. IKEA has a bold ambition to become a fully circular and climate positive business by 2030. Join us as Michael Ward, CEO and Chief Sustainability Manager at IKEA Canada shares how the national retailer continues to push forward on its journey to offer healthier and more sustainable solutions at a scale that Canadians can afford.

11:30 am - 12:00 pm

Marketing with Meaning

Emily works closely with founders to develop purposeful, strategic visions for their start-ups and has led branding efforts for top companies such as Casper, Allbirds and Boxed. Join Emily as she talks about building brands in today’s culture.

12:00 pm - 12:45 pm

Concurrent Sessions

12:45 pm - 1:15 pm

Break

1:15 pm - 2:00 pm

Concurrent Sessions

2:00 pm - 2:30 pm

Moving to the Next Normal

The fundamental mental reset in human behavior triggers by the events of 2021 and 2021 inspired Mintel, the renowned global market research firm to explore how retailers and food and drink companies can focus on what matters to consumers now and in the near future. The pandemic has raised the importance of mental and emotional wellbeing, human connectedness and shifted what value means to many. Our conversation will focus on how companies can navigate the new reality as the next normal unfolds.

2:30 pm - 3:00 pm

Retail CEO Panel

More information coming soon.