Keeping the retail community strong is Retail Council of Canada’s top priority. In light of the ongoing Coronavirus (COVID-19) updates, we are re-scheduling our 2020 STORE Conference to September 14-15, 2020.

If you are a member of RCC, please take advantage of the regular Coronavirus/COVID-19 updates and resources we are providing to keep you informed and prepared. Visit RCC's COVID-19 update page for more information.

STORE 2020 AGENDA

Monday, September 14th, 2020

Day One

8:45 am - 9:00 am

Conference Kickoff and Opening Remarks

9:00 am - 9:40 am

Opening Keynote
The Leading Edge of Transformation

Special Guest to be Announced

9:40 am - 10:10 am

The Cornerstones of Customer Capital; the IKEA Experience

In a changing retail landscape, learn how IKEA Canada defines success and reaches the customer in new and dynamic ways.  CEO and Chief Sustainability Officer Michael Ward shares insights on IKEA Canada’s commitment to building a customer-centric retail experience.

10:15 am - 10:45 am

Industry Insights: Main Stage Session

10:45 am - 11:15 am

Networking Break

11:15 am - 12:00 pm

Retail in Focus: Concurrent Sessions

Watch for sessions that take a deep dive into topics like supply chain, customer engagement, brick and mortar, grocery innovation, independent / small business focus, retail brand and data.

12:00 pm - 1:15 pm

Lunch and Networking

1:15 pm - 2:00 pm

Retail in Focus: Concurrent Sessions

Watch for sessions that take a deep dive into topics like supply chain, customer engagement, brick and mortar, grocery innovation, independent / small business focus, retail brand and data.

2:00 pm - 2:30 pm

Networking Break

2:30 pm - 3:00 pm

Love the Bricks, Add the Clicks

The ALDO Group’s diversified, omnichannel strategy positions the company to face the expectations of consumers who crave authenticity and purpose, key elements for a successful brand. Guided by its purpose, A journey to create a world of love, confidence and belonging, the ALDO Group leverages its 20,000 associates to activate its meaning in everything they do.  David Bensadoun shares how the ALDO Group, isn’t just selling shoes, but providing customers with an experience while creating a strong connection with its brands.

3:05 pm - 3:50 pm

The Great Debate: Are Millennials and Gen Z Changing The Definition of Luxury?

For most of their existence, luxury brands as we know them have traded in physical goods they presented as valuable and scarce. Physical luxury goods were the most common proxy for status.  But are these things enough for a new generation of consumers?  Or are these new consumers seeking something different, something that money can’t buy?  Join us as two teams of international retail experts and luxury brand leaders go head to head in a no-holds-barred debate on the future of luxury and the outlook for the brands that deliver it.  

3:50 pm - 4:30 pm

The Cutting Edge of Brand Brilliance

Hear retail analyst and GDR Creative Intelligence CEO, Kate Ancketill address the retail revolution that she has observed over the last 20 years, watching iconic retailers rise and fall. Kate will explain why some brands continuously amaze us with innovation and explore what they all have in common. Then with a look to the fascinating new brands that are picking up the torch for 2020, Kate will share the key consumer trends these stores are embracing and provide implementable ideas and insights for the new year.

4:30 pm

Closing Remarks

4:30 pm - 5:30 pm

Cocktail Networking Reception

STORE Conference and Excellence in Retailing Awards Gala attendees are invited.

5:30 pm - 8:30 pm

Excellence in Retailing Awards Gala

Retail Council of Canada takes pride in honoring the very best in retail innovation and creativity at the Excellence in Retailing Awards Gala. 

Learn more about submissions

Tuesday, September 15th, 2020

Day Two

8:45 am - 9:00 am

Welcoming Remarks and Day 2 Kick-Off

9:00 am - 9:30 am

The Most Interesting Store in the World: An Intimate Chat with Tal Zvi Nathanel

Showfields is a revolutionary retail concept built to engage and inspire your sense of discovery through revolving experiences with the brands and communities shaping our future. If you missed the number one tour in New York, then you will not want to miss this fascinating session that dives into the creative brilliance that brings together community and partnerships with people and brands who inspire.

9:30 am - 10:10 am

Collaborative Fulfilment for the Demanding Consumer

The retail industry is currently challenged to adapt to the increased consumer demands for shorter lead times and fast, convenient service.  The need for new forms of collaborations are necessary to survive in this fast paced environment where retailers and their suppliers must be highly dynamic and customer-focused.  Discover how these industry leaders are identifying and adapting their organizations to respond to today’s demanding consumer.

Watch for retailers joining this panel!

10:15 am - 10:45 am

Industry Insights: Main Stage Session

10:45 am - 11:15 am

Networking Break

11:15 am - 12:00 pm

Retail in Focus: Concurrent Sessions

Watch for sessions that take a deep dive into topics like supply chain, customer engagement, brick and mortar, grocery innovation, independent / small business focus, retail brand and data.

12:00 pm - 1:15 pm

Lunch and Networking

1:15 pm

Exhibit Floor Closed

1:15 pm - 1:45 pm

The Values Economy

As society goes, brands should always follow. In this cultural climate, people don’t just expect value from a brand, they demand that the brand have VALUES as well. Consumers are not just looking for goods and services anymore. They require a brand to make a positive difference in our lives and the lives of others. Join Joe Jackman, CEO and founder of Jackman Reinvents, keynote speaker and author of The Reinventionist Mindset: Learning to love change and the human how of doing it brilliantly, who helps us understand how to adapt and thrive in this new environment

1:50 pm - 2:30 pm

The Storytelling of Extraordinary Experiences

As customers encounter brands through various channels and touchpoints the need for retailers to have a strong narrative in their storytelling is increasingly important. Meet three leaders who are breaking the mold and sharing the values and priorities that have journeyed them a new era of customer-centricity and how this influences their strategic path forward.

2:30 pm - 3:00 pm

Global Trends to Delight Your Future Consumer

The new brick and mortar experience has retailers wanting to know what will delight and engage their customers beyond the sale. Be in the know and discover global food and drink trends that revolve around sustainability and personalized health with reflections on how we see the future evolving and the impact for consumers, manufacturers and retailers.

3:00 pm - 3:30 pm

Future Thinking Retail
Special Guest To Be Announced

3:30 pm

Conference Closing Remarks

4:00 pm - 5:00 pm

Cocktail Reception for Canadian Grand Prix New Product Awards Gala

Canadian Grand Prix New Product Awards attendees are invited, walk the red carpet and network with your fellow finalists.

5:00 pm - 8:30 pm

Canadian Grand Prix New Product Awards Gala

Now entering its 27th year, the Canadian Grand Prix New Product Awards™ celebrates new products in food, non-food and private-label categories. 

Learn more about participating