STORE 2021 Agenda

Monday, September 13th, 2021

Day One

1:00 pm - 2:00 pm

Engage with your Retail Network

Connect with your professional network; exchange ideas with exhibitors, sponsors and attendees about the agenda and how you respond to the various needs and challenges arising in the current retail landscape.

2:00 pm - 2:30 pm

Welcoming Remarks

2:30 pm - 3:30 pm

STORE 2021 Opening Session

3:30 pm - 4:30 pm

Engage with your Retail Network

Connect with your professional network; exchange ideas with exhibitors, sponsors and attendees about the agenda and how you respond to the various needs and challenges arising in the current retail landscape.

Tuesday, September 14th, 2021

Day Two

9:45 am - 10:45 am

Engage with your Retail Network

Connect with your professional network; exchange ideas with exhibitors, sponsors and attendees about the agenda and how you respond to the various needs and challenges arising in the current retail landscape.

10:45 am - 11:00 am

Welcoming Remarks

11:00 am - 11:30 am

How to Unleash Human Magic and Achieve Improbable Results: Leadership Principles for the Next Era of Capitalism

Back in 2012, “Everyone thought we were going to die,” says Hubert Joly. As the newly appointed Chairman and CEO of Best Buy, Joly transformed the retail giant into one of the nation’s favorite employers, a leader in sustainability and innovation, vastly increased customer satisfaction, and dramatically grew its stock price. Joly discusses the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal. While this approach is easy to understand, putting it into practice is not so easy. It requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. In this fireside conversation with Michael Eubanks, Joly shares memorable stories, lessons, and practical advice drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic. He provides a timely guide for leaders ready to abandon old paradigms and lead with purpose and humanity. He shows how we can reinvent capitalism so that it contributes to a sustainable future.

11:30 am - 12:00 pm

Relentless Adaptation: 4 Retail Tech Trends Shaping Our Fast Future

The accelerating adaptation of new technologies to satisfy quickly shifting consumers’ needs, habits and expectations has never been more critical to understand and swiftly action. Canadian tech media personality Amber Mac, through in her dynamic and highly accessible presentation style, will share the four key 2021 global retail trends that are impacting all generations of consumers and which will be pivotal for retailers to harness for years to come. Mac will focus on the future of voice commerce, retail robots, social commerce, and XR experiences and will share actionable ways retailers can begin to adapt to tomorrow’s world, today.

12:00 pm - 12:45 pm

Concurrent Sessions

12:00 pm - 12:45 pm

Engagement and Loyalty: The Value of Personalization

Retailers know they need to invest in personalization in order to keep pace with their competitors and truly connect with their customers. In this retail panel discussion, moderated by omNovos Chief Customer Officer Andrew Armstrong, the question is, what can retailers really gain from personalizing their customer experience? Discover how retailers can learn more about their customers and leverage that information to drive loyalty, take their customer engagement to the next level and truly grow sales.

12:00 pm - 12:45 pm

Optimizing for a Resilient and Agile Supply Chain

In the face of natural disasters, geopolitical challenges, and continually evolving consumer trends, responsiveness and agility are critical capabilities for your local or global supply chains. This panel discussion looks at new ways of working using automation, the underlying sustainability concerns that must be resolved and the advanced analytics to help guide leadership teams to optimize their supply chain design and day to day operational decisions. The session concludes with a snapshot of what a post pandemic world might look like for retail supply chains and the reasons why local, in terms of consumer trends and sustainability may count over “A World of Distance”.

Watch for Retail Speakers on this Panel!

12:00 pm - 12:45 pm

You Are Doing Ecommerce Wrong

Ecommerce today is completely different than what we knew at the start of 2020. Although retailers have had to be incredibly flexible and adaptable throughout the pandemic, most companies have not evolved their approach to ecommerce to keep pace with what consumers actually want. In short, most retailers are doing ecommerce wrong.

During this informative and entertaining session, we will challenge your preconceived notions about how ecommerce works and what consumers expect from you. We will discuss transformational ideas around mobile commerce, first party data, search optimization and user-centric online sales.

This session is a must-attend for anyone who sells products or services online.

12:00 pm - 12:45 pm

Digital Transformation Amidst Retail's New Normal

According to research from Salesforce, 76% of retail executives plan to increase investments in technology to reimagine their business. This presentation will dive into the five key investment areas that retailers must embrace to be successful for the future. We will discuss trends in eCommerce, reimagining the physical store, seamless customer experience, and optimizing supply chain.

12:45 pm - 1:15 pm

Engage with your Retail Network

Connect with your professional network; exchange ideas with exhibitors, sponsors and attendees about the agenda and how you respond to the various needs and challenges arising in the current retail landscape.

1:15 pm - 2:00 pm

Concurrent Sessions

1:15 pm - 2:00 pm

Consumer Behavior: Making Sense of the Aftermath of Uncertainty

The only thing we know for certain is that our customers are uncertain. Preliminary research shows that the collective consumer sentiment is shifting weekly, and we are struggling as a society with our level of precautionary measures, our patience for staying at home and our fear of contracting the virus. And all of this is affecting how we shop, where we shop and what we are shopping for. Andrea Bell, WGSN's Director of Insight reveals the up-to-the-moment underpinnings of consumer sentiment that's driving our behavior.

1:15 pm - 2:00 pm

Payment Fraud Trends and Prevention Strategies

Growth in online payments over the past year grew in scale as many businesses had no choice but to embrace e-commerce.  Several years of growth was achieved in just one year. Although digitization offers many benefits, it also opens up new channels for opportunistic fraudsters to exploit this shift in consumer spending. Fraudsters are growing in technological sophistication and zeal for financial gain with businesses being among their primary targets. This session will highlight recent fraud trends and the impact to businesses of all sizes, and strategies that can help protect businesses from falling victim.

1:15 pm - 2:00 pm

The Changing Environment around the Human Rights Footprint of Corporations

Globalization has dominated the world economy since the middle of the last century (post World War II). The social dimension contained within globalization has seriously lagged. Efforts have been undertaken to reduce, if not eliminate, the “social deficit” embedded. These efforts have intensified in 2021 as the global community seeks to recover from the socio-economic fallout from COVID-19.

Regulation of corporate activity is no longer being left to corporations by way of self-regulation through corporate social responsibility (CSR) measures.

The Courts, in both Canada and Europe, have entered the arena of international human rights and, more precisely, the legal obligations of corporations. In Canada, the recent Nevsun decision of the Supreme Court of Canada confirmed the application of customary international law to the foreign operations and activities of Canadian MNCs.

In Canada, an entirely new set of mandatory laws and regulations are being constructed, as we speak. Together, in this session, we will explain and explore these important unfolding developments for your business.

2:00 pm - 2:30 pm

The Supply Chain Predicament: Purpose and Profit

Is the fashion industry ready for architectural innovation? John Thorbeck, Chairman of Chainge Capital, offers a new narrative. Supported by a decade of research at Stanford and extensive experience in the fashion industry (his background includes being a former CEO of GH Bass & Co (PVH), Rockport (Adidas), as well as senior executive for Timberland Co and Nike), Thorbeck reviews rising consumer and investor expectations for sustainability and reveals innovative ways it can be achieved at far less risk and capital. Thorbeck will address outdated supply chain models and the importance of process innovation in accelerating sustainability without sacrificing profits or partnerships.

2:30 pm - 3:00 pm

Bunnings: Earning Loyalty and Trust in Retail

Bunnings, Australia’s leading home improvement and lifestyle retailer, has been voted Australia’s most trusted retail brand for the last 16 years in a row! Mike Schneider is the Managing Director of Bunnings and is known for his commitment to building diverse teams that challenge the status quo and embrace innovation to drive high performance. In this session, Schneider will discuss how earning trust and loyalty is at the heart of Bunnings’ success and will share his key insights on Bunnings’ approach to building community, effectively communicating, empowering team and using the right technology and how this can make a positive difference for your teams and your customers. Michael Schneider, Managing Director, Bunnings Group Limited Michael LeBlanc, Senior Retail Advisor, Retail Council of Canada

3:00 pm - 4:00 pm

Engage with your Retail Network

Connect with your professional network; exchange ideas with exhibitors, sponsors and attendees about the agenda and how you respond to the various needs and challenges arising in the current retail landscape.

Wednesday, September 15th, 2021

Day Three

9:45 am - 10:45 am

Engage with your Retail Network

Connect with your professional network; exchange ideas with exhibitors, sponsors and attendees about the agenda and how you respond to the various needs and challenges arising in the current retail landscape.

10:45 am - 11:00 am

Welcoming Remarks

11:00 am - 11:30 am

Resurrecting Retail: The Future of Business in a Post-Pandemic World

Doug Stephens, one of the most influential retail futurists on the planet, has been prophetic, inspiring, entertaining, and accurate in predicting changes to the retail landscape. The tectonic shifts brought on by COVID-19 will forever change the retail industry in ways that few can fully understand. In this mind-bending and visually dynamic presentation, retailers will be provided with a vision of the future, learn what they can expect, and understand how the very essence of how consumers will shop will change. Trends in demographics, global economics, AI, and media are forever altering consumer/brand relationships and Stephens’ will consolidate the key findings and share an actionable roadmap for retail leaders looking to win in the post-pandemic world.

11:30 am - 12:00 pm

Google insights on the 5 new consumer habits that will forever change retail

It's no longer about planning for the 'return to normal,' it's preparing for the 'new normal'. How we shop and what we shop for has drastically changed throughout the course of the pandemic. Eric Morris, Managing Director of Retail at Google Canada will explore five major habits that have changed the Canadian shopper, why they're here to stay, and how retailers can prepare.

12:00 pm - 12:45 pm

Concurrent Sessions

12:00 pm - 12:45 pm

The Customer Journey Impact of Innovative In-Store Signage

What is next for the brick and mortar experience? TC Transcontinental’s ISM Design Studio experts identify the critical signage trends in market and share innovative ideas on how retailers can capitalize on these opportunities. Learn how you can better serve the new customer behaviors inside and outside of the store and identify the right retail touchpoint for the right results.

12:00 pm - 12:45 pm

Future of Retail: How to compete and win in a post-COVID world

Much has changed over the past year. But the reality is that many of the changes wrought by the COVID-19 pandemic – from buying behaviors, to workforce models, to channel mixes and to business models – were underway long before the pandemic.

As these trends evolve, the links between physical locations and the ability to sell products and services are fraying quickly. And, as they unravel, the shift from ‘retailing’ to ‘consumer commerce’ is picking up speed.

In this session, we explain why the market is changing, what the winning business models of the future will look like and how retailers can achieve this transformation. Join us to learn more about key capabilities and strategies you will need to move your organization into the future.

12:00 pm - 12:45 pm

Driving Revenue through Customer Engagement

In order to maximize opportunities in a booming digital economy, businesses need to keep up with the many ways customers like to shop. In this session we’ll take a look at the evolving consumer retail landscape and share best practices on how to put in place a seamless offline and online experience, increase conversion and break through the noise to build a loyal customer base. Join PayPal and SoftMoc as we share how leveraging a digital first mindset helped them acquire, engage, and retain customers at every step of the buying journey.

12:00 pm - 12:45 pm

Creating Safe Spaces and a Culture of Wellness

Employee wellbeing is a foundational layer of high-performing teams and a key factor to productivity, retention, safety, absenteeism, collaboration and company culture.  Marie-Josée Nucci, specialist in quality of life and well-being a work, provides practical advice that retailer executives can use to support their own mental wellbeing and be a leader for transformative change of culture in the workforce. 

12:45 pm - 1:15 pm

Engage with your Retail Network

Connect with your professional network; exchange ideas with exhibitors, sponsors and attendees about the agenda and how you respond to the various needs and challenges arising in the current retail landscape.

1:15 pm - 2:00 pm

Concurrent Sessions

1:15 pm - 2:00 pm

Fireside Conversation: How Canadian brands can seize the evolving digital shift with Discovery Commerce

Discover how brands can prepare and stay ahead of the digital journey through discovery commerce. This fireside chat will discuss key trends around digital transformation and how brands can be present where their customers are — at the right time and with the right strategies. People are shopping online at significant rate; in a recent survey, 87% of shoppers surveyed across the globe said that they discover new brands and products online; and 49% of surveyed online shoppers in Canada who discovered a new product saw the item while browsing online and wanted to buy it.

Retail Guest Speaker to be Announced!

1:15 pm - 2:00 pm

Amplifying the Inclusion Agenda with The Phluid Project

With the goal to empower individuals through freedom and self-expression, Phulid Project’s genderless apparel is making a safe, judgement-free shopping experience. Recognizing how gender is stereotypically portrayed in apparel marketing, founder Rob Smith envisioned an experience free of the bombardment of gendered messaging which is found to be inconsistent with identity for many consumers. This session looks at how they are working with brands to rethink the customer journey with their apparel to be featured in over 5,000 locations including Target, Nordstroms, and Saks off Fifth.

1:15 pm - 2:00 pm

Re-booting Retail: Transforming human connections in a post-pandemic environment

The relationships and offerings retailers have with their customers has significantly transformed and now is the time to analyze how to keep the communication flowing. From phone calls to emails, communication is key to engaging customers, managing supply chains, and empowering employees both in-store and at the home office. Join us for a panel discussion that looks at the role for technology, improved collaboration, engagement strategies, tactics, and lessons learned.

Watch for announcements of retailers speaking on this panel!

2:00 pm - 2:30 pm

Where does Retail Grow from Here?

After a year of unprecedented transition and transformation to meet new customer needs during the pandemic, retailers of all shapes and sizes are now looking at how their companies can embrace this momentum to build their next level of business success. In this panel discussion with three leaders who are taking the reins at three very different types of retail businesses, hear how they are envisioning the next stage of digital transformation, value creation and reshaping their leadership for the next era of growth.

2:30 pm - 3:00 pm

China’s New Retail

Renowned China marketing expert, Ashley Galina Dudarenok, one of the top 20 visionaries according to The Holmes Report, named guru on digital marketing and fast-evolving trend in China by Thinkers50, and the personality behind the world’s #1 youtube business vlog about the china market, consumers and social media Ashley Talks China, discusses how new retail and China’s tech giants are shaping the future of global commerce. The presentation will explore how this trend is affecting the modern Chinese consumer, what do they want, and how retailers can leverage this knowledge to capture the Chinese market.

3:00 pm - 4:00 pm

Engage with your Retail Network

Connect with your professional network; exchange ideas with exhibitors, sponsors and attendees about the agenda and how you respond to the various needs and challenges arising in the current retail landscape.

4:00 pm - 6:00 pm

Excellence in Retailing Awards Gala

Thursday, September 16th, 2021

Day Four

9:45 am - 10:45 am

Engage with your Retail Network

Connect with your professional network; exchange ideas with exhibitors, sponsors and attendees about the agenda and how you respond to the various needs and challenges arising in the current retail landscape.

10:45 am - 11:00 am

Welcoming Remarks

11:00 am - 11:30 am

A better world starts at home. Sustainability and retail futures with IKEA Canada

As sustainability becomes the increasingly pressing global mandate, retailers like IKEA are leading with bold, ambitious visions to become fully circular and provide consumers with what they want while also being climate positive. With over 90% of consumers saying they want to live a more sustainable life at home, but nearly a third saying they are unsure of what actions to take as they increasingly ask for more accountability and transparency, this is a huge opportunity. IKEA Canada’s Michael Ward will share how IKEA is re-envisioning its business and continuing to push all its partners to offer healthier and more sustainable solutions at a scale that Canadians can afford.

11:30 am - 12:00 pm

Marketing with Meaning

Brand differentiation and brand value matter more today than ever. And developing a powerful and purposeful band mission that moves consumers to action can be the difference that makes or breaks a brand. Emily Heyward, identified as one of the most important entrepreneurs of the past decade by Inc., Magazine, and co-founder of Red Antler, one of North America’s most sought-after and respected branding agencies leading branding work for top companies such as Casper, Allbirds, and Boxed, will discuss her key learnings and inspirations for what it takes to create a meaningful brand that is culturally on point for today’s world.

12:00 pm - 12:45 pm

Concurrent Sessions

12:00 pm - 12:45 pm

An HR Outlook on the Challenges and Opportunities Ahead

The future of work in retail is transforming and HR leaders globally have weighed in on Ceridian’s global human resource executive survey to share the opportunities and challenges that lay in the months, and years ahead. John Orr, SVP Retail at Ceridian shares the survey findings and sits down to chat with Chris Taylor of Best Buy to discuss the role for technology, the challenges in corporate recruitment, and the future of culture in a remote work environment. 

12:00 pm - 12:45 pm

We Belong to Something Beautiful with Sephora Canada

12:00 pm - 12:45 pm

The Future of Food: a Canadian Perspective

The impact of the pandemic on consumer behaviour will be lasting and wide-ranging. This session dives into the insights of The Future of Food: A Canadian Perspective series to holistically explore the changing food and grocery landscape in Canada with a focus on how the future of food is more complex than ever and retailers must adapt to consumers’ elevated expectations. Deloitte’s renowned experts in retail, sustainability and consumer psychology explore the role of the store and sustainability, including environmental, social and corporate governance.

12:45 pm - 1:15 pm

Engage with your Retail Network

Connect with your professional network; exchange ideas with exhibitors, sponsors and attendees about the agenda and how you respond to the various needs and challenges arising in the current retail landscape.

2:00 pm - 2:30 pm

Moving to the Next Normal

The fundamental mental reset in human behavior triggers by the events of 2021 and 2021 inspired Mintel, the renowned global market research firm to explore how retailers and food and drink companies can focus on what matters to consumers now and in the near future. The pandemic has raised the importance of mental and emotional wellbeing, human connectedness and shifted what value means to many. Our conversation will focus on how companies can navigate the new reality as the next normal unfolds.

2:30 pm - 3:00 pm

Retail CEO Panel

More information coming soon.

3:00 pm - 4:00 pm

Engage with your Retail Network

Connect with your professional network; exchange ideas with exhibitors, sponsors and attendees about the agenda and how you respond to the various needs and challenges arising in the current retail landscape.