STORE 2019 AGENDA

Print 2019 Agenda

Monday, May 27th, 2019

Pre-Event

4:00 pm - 7:00 pm

Exhibitor Registration

Tuesday, May 28th, 2019

Day One

7:30 am - 7:00 pm

Registration Open

7:30 am - 8:30 am

Breakfast & Networking Hall Open

8:30 am - 8:40 am

Welcoming Remarks

8:40 am - 9:25 am

Customer Engagement
Independent Retail

The Five Most Important Decisions Facing Today's Retail Executives
Opening Keynote - "There’s no such thing as being fashionably late for your future."

What if we could tackle the things that are keeping you as retail executive awake at night? What if we could tell you what technologies retailers should be exploring, how to attract Millennials to your brand, if you should be selling your products on Amazon or how luxury is being redefined in retail? Join Doug Stephens, Retail Prophet as he helps us tackle these and many more challenges and as he brings new perspectives on how to confront them, to leverage new opportunities and bring your retail opportunities to life.

9:25 am - 9:30 am

Buy-Move-Sell

A Supply Chain Mindset that Delivers Best-in-Class Service
"Fast Five" Presentation

9:30 am - 9:45 am

Customer Engagement

Mind your P's but Own Your Be’s!
Main Stage Session

With precision and hyper-personalization, brands like Amazon, Uber, Netflix, Google, airbnb, Facebook, and hundreds more that are digitally matchmaking buyers and sellers, are succeeding, often without holding their own inventory. From a standing start, over the past twenty years these companies have amassed a market capitalization of $7.1 trillion dollars. Tony Chapman, one of North America's authorities on consumer behavior, will share how retailers who depend on physicality to drive traffic and basket can counter the platform economy by minding their P's but owning their Be's.

9:45 am - 10:25 am

Brick & Mortar Retail

Staples Reinvented: Becoming the Working and Learning Company
Main Stage Session

In today’s fast-moving marketplace, it’s not a question of IF your business will need to change—it’s a matter of when and how boldly. Moderated by Tony Chapman, David Boone, Joe Jackman, and Joe Mimran share their collaborative journey in transforming an iconic retail brand, retooling the value proposition, and creating an unexpected customer experience. Through the lens of an in-the-moment case study, learn how to win by reinventing the in-store experience, leading teams through change, and igniting unstoppable momentum.

10:25 am - 10:30 am

Customer Engagement

What’s Driving Gen Z
“Fast Five” Presentation

10:30 am - 10:50 am

Customer Engagement
Independent Retail

Global Retail and Consumer Trends Shaping the Future
Main Stage Session

The concept of disruption itself isn't revolutionary—but what is, are the amazing innovations as well as how the consumer of today and tomorrow is radically impacting the retail landscape. In this session, Willy Kruh, Global Chair, Consumer Markets, KPMG International will discuss the current retail landscape and what the future holds.

10:50 am - 11:20 am

Networking Break

11:20 am - 12:05 pm

Brick & Mortar Retail
Independent Retail

Critical Advice from Your Customers for Frictionless Retail
Concurrent Session - **Finally! Real Canadian data!**

Join Paula Courtney and a panel of leading retailers as they discuss the results and implications of the Wiseplum’s groundbreaking “Understanding Canadian Consumers 2018” study, sponsored by Google and presented by Retail Council of Canada. This study talked to over 5,000 Canadian consumers about their online and offline shopping behaviours and revealed the disintegration of channel distinction, key retail friction points and critical advice for merchants wanting to survive and thrive!

11:20 am - 12:05 pm

Buy-Move-Sell

Don’t Fear Customer Returns
Concurrent Session

When customer-returned inventory arrives, multiple departments are handling the impact including inventory planning, finance, and supply chain. Dive into discussion with panelists who share your experience including: How are returns processed? What are the key metrics for reverse logistics? What do you do with the returned inventory? Discover solutions with us including industry best practices and ideas on reverse logistics strategies.

11:20 am - 12:05 pm

Customer Engagement

From A To Gen Z – How The Next Generation is Changing The Retail Game
Concurrent Session

Watch for retailers joining this panel!

There is a new generation that is wielding their purchasing power and influence. Retailers need to prepare for the rise of Gen Z and their unique habits as consumers. Join this session for a discussion with American Express Canada and retail leaders on what’s influencing this generation and their purchasing behavior, and their impact on retailers. From communicating differently to understanding Gen Z’s digital retail behaviour, this session covers everything from A to Gen Z.

11:20 am - 12:05 pm

Retail Brand & Big Data
Independent Retail

Strategy Decisions for Mobile Retail
Concurrent Session - **Top ten topics chosen by delegates!**

A mobile device is always handy and increasingly used to access the internet, which makes retailers consider many different approaches to connect with their customers. In this session, we will be exploring the divergent paths a retailer takes to inject a mobile strategy including; media and advertising, search/native strategies, mobile as a payment system, mCommerce and tracking and measuring behaviours. Hear from leading retailers, who will share their journey on deciding mobile’s role in retail and the challenges they face in building mobile strategies within their organization.

12:00 pm - 1:15 pm

Retail Council of Canada Annual General Meeting

Members Only

12:05 pm - 1:20 pm

Lunch and Networking

12:20 pm - 12:40 pm

Brick & Mortar Retail

Rethinking Retail and Connected Commerce
Lunch & Learn

Retailers are breaking the mold and finding innovative solutions thanks to cross-industry adoption and rethinking of innovative technology. Intelligent connectivity is bringing seismic change on a global scale and it’s coming from the trends in transformative tech across several different industries all at once. Learn what is happening in the retail industry and how various companies are adapting to the fast-moving shifts in social, cultural, technology and consumer expectations.

12:20 pm - 12:50 pm

Brick & Mortar Retail
Retail Brand & Big Data

Winning Factors for a Successful Unified Retail Strategy
Lunch & Learn

Retailers today know the challenges of implementing a unified experience to consumers while ensuring operational efficiency. Retailers face constant challenges with organizational transformation and seamlessly implementing new infrastructure. Learn from this case-study in implementing a unified retail approach as well as the factors that contributed to the successful launch of a new product for Alcool NB Liquor.

12:40 pm - 1:00 pm

Brick & Mortar Retail
Retail Brand & Big Data

Lolë Improves its Posture by Digitizing its Stores
Lunch & Learn

In order to improve your technological flexibility, come and get inspired by the discipline, focus and effort required to tailor your store to the customer shopping journey. Unlock the untapped potential of your brand with unified commerce and better control of your stores.

12:40 pm - 1:00 pm

Retail Brand & Big Data

Capture First Party Data & Build Trust with Your Customers
Lunch & Learn

The marketing world is flooded with cheap and varying quality of consumer data. When companies take on the challenge of properly collecting and harnessing first party data, the results are incredible. Retailers can increase foot traffic to their physical and online stores and create ROI-boosting campaigns that crush sales targets.

1:20 pm - 2:05 pm

Brick & Mortar Retail
Independent Retail

Your Customers Expect Digital Convenience
Concurrent Session - **Back by popular demand!**

Your customers expect you to be digitally savvy enough to be available to them on their terms – whether that is on Google Home, Facebook Messenger or anywhere else. How customers want to interact with your brand is changing rapidly, and expectations are higher than ever. Are you ready? Learn about major trends impacting customer behaviours over the next 18–24 months, including voice search, chatbots and social media innovations. We’ll walk through examples of what leading organizations are doing to prepare for the upcoming waves of change, and we’ll also discuss specific actions retailers can take to adapt their organizations.

1:20 pm - 2:05 pm

Buy-Move-Sell

Re-Inventing Retail Supply Chain
Concurrent Session

Adapting to changing customer demands and shorter lead times requires flexibility in the supply chain to respond quickly. Retailers must be highly dynamic and customer-focused, discover in this discussion how retailers are identifying and responding to the needs of their customers.

1:20 pm - 2:05 pm

Retail Brand & Big Data

The Network Effect
Concurrent Session

Ever since the emergence of the “Big Data” promise, brands all over the world have been trying to solve how to leverage data at scale to deepen the relationship with their customers. But when only 20% of big data programs are successful, you have to wonder why brands struggle. So what is holding brands back? Today’s savvy consumers demand not only transparency but value in exchange for their data, it’s more important than ever for businesses to harness the data they collect to deliver meaningful value to both their customers and organizations. The brands that don’t are sure to be left behind.

Kerri Dawson of the LCBO chats with Rachel and Jane about how the network effect delivers a win-win scenario for their customers and shareholders.

1:20 pm - 2:05 pm

Customer Engagement

Six Imperatives for Improving Your ROX
Concurrent Session

Return on experience, or ROX, is used to help retailers evaluate investments made into the parts of the organization directly related to how customers interact with their brand. This session will unveil why it is imperative for retailers to invest far more in customer experience (CX), as well as equip retailers with solutions for creating a stronger ROX.

2:05 pm - 2:35 pm

Networking Break

2:35 pm - 3:05 pm

Brick & Mortar Retail

Fireside Chat with Helena Foulkes, CEO, Hudson's Bay Company
Main Stage Session

In this intimate interview with HBC’s CEO Helena Foulkes, the future looks bright in a new era where “everything is on the table” and her penchant for change, and success in implementing it, creates excitement about what is in store for this classic Canadian brand.

3:05 pm - 3:10 pm

Brick & Mortar Retail

How to Build Winning Stores in a Digital World
"Fast Five" Session

3:10 pm - 3:40 pm

Brick & Mortar Retail
Independent Retail

Why Choose Direct-to-Consumer? Is it the Solution?
Main Stage Session

Everyone in business is looking for ways to cut out the middleman to save costs and the internet has made it easier for companies to go directly to the consumer. Ashley Freeborn, Founder of popular Vancouver based brand Smash + Tess, will share the journey of committing to growth beyond direct-to-consumer and maintaining strong brand culture.

3:40 pm - 4:00 pm

Retail Brand & Big Data

Never Mind Millennials… Here Comes Gen Z!
Main Stage Session **New Customer Data Released at STORE 2019**

How are the different generations shopping? Finally, fresh off the press, Canadian data on values and aspirations that are driving decisions not only for retail but for experiential entertainment. Christian Bourque, top expert at the renowned firm Leger, will share with us the most current map of customer needs and wants by generation with a special look at Gen Z.

4:00 pm - 4:30 pm

Customer Engagement

Fireside Chat with Brian Hill, Founder & Chief Executive Officer, Aritzia
Main Stage Session

Canadian fashion designer and entrepreneur Joe Mimran interviews Canadian fashion icon Brian Hill to discuss why, in the “challenging segment of fashion,” does Aritzia continue to delight such a discerning segment of consumers and what can we learn from this favourite Canadian retailer.

4:30 pm - 5:30 pm

General Reception for Excellence In Retailing Awards

4:30 pm

Day One Closing Remarks

4:30 pm - 5:30 pm

VIP Reception for Excellence in Retailing Awards Gala

5:30 pm - 8:30 pm

Excellence in Retailing Awards Gala

Wednesday, May 29th, 2019

Day Two

7:30 am - 8:30 am

Breakfast In Networking Hall & Exhibits Open

7:30 am - 6:00 pm

Registration Open

7:30 am - 8:30 am

Scholarship Winners' Breakfast

8:30 am - 8:40 am

Opening Remarks

8:40 am - 9:20 am

Customer Engagement
Independent Retail

Remarkable Retail: Transforming the Customer Experience in the Age of Amazon
Opening Keynote **Top 5 Global Retail Influencer**

Physical retail isn't dead, but boring retail is. As the lines between digital and physical blur--and as consumer preferences evolve, retailers need to transform the customer experience to be more relevant and remarkable

9:20 am - 9:50 am

Brick & Mortar Retail
Grocery Innovations

Humble, Hungry, Hardworking: Building a Healthy Corporate Culture
Main Stage Session

In this fireside chat, Kevin Peesker the President of Microsoft Canada chats with Duncan Fulton the Chief Corporate Officer of Restaurant Brands International, one of the world’s largest restaurant companies with 24,500 locations in 100 countries under the brands of Tim Hortons, Burger King and Popeyes Louisiana Kitchen. Kevin and Duncan discuss the importance of being a great brand leader, a skilled retail communicator and team builder - all skills that retailers need to deliver incredible guest experiences, innovation, partnerships and loyalty. Find out why and how your corporate culture can become a key accelerator versus a barrier to success. Lessons from the trenches – no timbits left on the table.

9:50 am - 9:55 am

Your Secret Weapon Is Already on Your Schedule
"Fast Five" Session

9:55 am - 10:20 am

Retail Brand & Big Data

How Canadian Retailers Can Win with eCommerce
Main Stage Session

With a 360° view of Canadian eCommerce landscape, Google and Deloitte will share findings that uncover recent growth and changes in consumer behaviour. With a better understanding of the unique challenges facing retailers in traditional, brand, and pure eCommerce segments, retailers will learn about actionable insights to win in this space.

10:20 am - 10:45 am

Networking Break

10:45 am - 11:25 am

Grocery Innovations

Building Consumer Trust Through Transparency
Concurrent Session **Is Smart Label the Way To Go?**

Consumers today, including regulators and NGO’s acting as their proxy, are seeking more and more information about the products they use and food they consume. SmartLabel® is industry’s response, providing consumers easy access to more information than could ever fit on a label. Join us to learn from the US journey, the value being derived from the initiative and how Canadian retailers and manufacturers are leveraging the tool in a way that is relevant to Canadian consumers and companies.

10:45 am - 11:25 am

Brick & Mortar Retail
Customer Engagement

Becoming Customer-Centric starts with our Teams and Culture
Concurrent Session **Your People are Your Most Important Asset**

Today over 58% of store employees struggle to articulate what their customer strategy is and don’t feel they have to power to truly impact its outcome. There is a visible disconnect between being customer-centric and having an employee culture that supports this journey, especially at the store level. To truly be customer-centric, you must be employee-centric. Being employee-centric means, you must bring your employees into the fold of the strategy. What we know is that if employees feel valued and empowered to drive their development and play a defined role in the broader customer strategy, broader results will follow.

10:45 am - 11:25 am

Brick & Mortar Retail
Grocery Innovations

A Fresh Take on Customer Experience: The Farm Boy Way
Concurrent Session

Find out how Farm Boy’s commitment to customer experience transitioned a single 300 square foot, produce-only grocery store to a household name. In this session, Allan Zander sits down with CEO Jeff York to discuss Farm Boy’s approach to customer experience and their plans to take things to the next level and disrupt traditional customer engagement by adopting a true omni-channel strategy.

10:45 am - 11:25 am

Customer Engagement

Resetting Expectations: Gen Z is Driving New Trends
Concurrent Session

The idea of healthy eating now includes not just what’s in food, but its entire journey - how it was made or grown, how the workers, animals, and environment were treated. Changing consumer expectations are driving the increase in new food and beverage launches with claims of transparency. Gain insights on this emerging consumer trend and how on-pack certification logos can help drive sales at retail, including highlights from a brand new Canadian study.

11:25 am - 12:40 pm

Lunch and Networking

Exhibit Hall Closes at 1:00 pm

11:50 am - 12:10 pm

Brick & Mortar Retail
Independent Retail

The Cashless Payment Ecosystem
Lunch & Learn

What do Sweden, China and the UK all have in common? Consumers in each of these countries have embraced the use of digital payment options and are using significantly less cash. Debit and credit cards, digital wallets, e-transfers, and automatic payments are all contributing to a change in consumer expectations at point-of-payment. What does this mean for Canadian retailers? Will we see similar backlash as seen in the US? What types of purchases will stay cash-only? Who are the business winners and losers of a cashless society?

12:40 pm - 1:10 pm

Customer Engagement
Independent Retail

Inspired Shopping is Transforming the Consumer Experience
Main Stage Session **New Social Platform for Retailers!**

Today’s retailers know consumers have more choices than ever before yet face increasing choice paralysis. Call it too much of a good thing. In order to stand out, brands must provide utility, while also genuinely enriching people’s lives. In an era of one-tap checkout and same-day delivery, how can marketers inspire consumers and bring the magic back to the online shopping experience? Erin Elofson dives into what retailers must do to show up in authentic ways at every stage of the consumer purchase journey, as well as discuss how the notion of “always-on” inspiration can help build great brands, while empowering shoppers to discover new products and take action.

1:10 pm - 1:15 pm

Brick & Mortar Retail
Independent Retail

The Future of Marketing Attribution
"Fast Five" Session

1:15 pm - 1:45 pm

Brick & Mortar Retail
Customer Engagement

Leading in a Fast and Fierce World
Main Stage Session

Innovation thrives in retail today, driven by consumers, dreamers and doers. New and timeless journeys are being reimagined with technology, and the role of staff is being redefined. How are the world’s savviest retailers and service companies coping with transformational changes? A technology leader and industry advocate, Mike Webster, shares his perspective on how to architect next practice retailing for competitive differentiation.

1:45 pm - 2:15 pm

Customer Engagement

How Wearables are Transforming the Landscape
Main Stage Session

Be inspired by Billie Whitehouse, the CEO, designer and director of Wearable X who is invigorating the fashion industry and transforming it into a business focused on improving the quality of our lives. Business Insider recently named Billie as one of the 30 most important women under 30 in tech and she was named in the 100 Most Creative People in Business by Fast Company.

2:15 pm - 2:45 pm

Customer Engagement

Dare To Be Different - The Changing Face of Customer Loyalty
Main Stage Session

Loyalty marketing is a two-sided coin; an investment in both the emotional and tactical components of customer engagement. Yet too many companies focus on the tactical side – just 30% use the data from their programs to better segment and emotionally engage members. So, for all this work, is customer loyalty growing? And how should retailers navigate this challenging new landscape? Building on a recent global study on loyalty and customer experience, you’ll discover how the retail landscape is being transformed and how bold strategies will open opportunities to set yourself apart and connect with customers.

2:45 pm - 3:30 pm

Brick & Mortar Retail
Grocery Innovations

The State of Physical and Digital Stores – What that Means to Grocery, General Merchandise and Pharma
Closing Keynote Session **A Session You Won't Want to Miss**

From small to large - brick-and-mortar and online formats, Walter Robb, Former Whole Foods co-CEO North America, will share his views on the state of physical and digital retail, what consumers are doing and how this is changing how they shop for food, new food types, and other products – how the store experience is changing – how Amazon will continue to innovate and disrupt the retail ecosystem. Michael LeBlanc then joins Walter Robb to discuss all the burning questions Canadian retailers have on their minds.

Since selling Whole Foods to Amazon, the company’s former co-CEO Walter Robb has become an investor, mentor and adviser to the next era of food companies. He serves on the Board of Directors of The Container Store, Union Square Hospitality Group, FoodMaven and HeatGen. A powerful speaker with tremendous insight on the new world of retail!

3:30 pm

Conference Closing Remarks

4:00 pm - 5:00 pm

26th Annual Canadian Grand Prix Cocktail Reception

5:00 pm - 8:30 pm

26th Annual Canadian Grand Prix Awards Gala Dinner