Monday, May 28th, 2018


1:00 pm - 6:00 pm

2018 Retail Tour

TOUR START TIME & LOCATION : 1:00 PM , Samsung Experience Store, Toronto Eaton Centre (North Entrance) , 220 Yonge St, Toronto, ON

SHUTTLE BUS PICKUP : A Shuttle will pick up tour participants at the Hilton Toronto Airport Hotel (5875 Airport Rd, Mississauga, ON) at 12:00pm EST & The Delta Toronto Airport Hotel (655 Dixon Rd, Etobicoke, ON) at 12:15 pm for a transfer downtown to the Eaton Centre. Please arrive at either location at least 10min prior!

Canada has become a top destination for international retailers of all sizes, and Toronto has become the launching point for many brands into the Canadian market. Exclusive to STORE 2018 retail attendees, spend the afternoon with your fellow retailers on a guided, in-person tour of unique retail concept stores, then relax and network over a beverage and compare notes and observations.
Your tour will be lead by Michael LeBlanc of M.E.LeBlanc, a veteran retailer, store tour host and senior Retail Advisor with Retail Council of Canada, and Craig Patterson, Founder and Editor in Chief of Retail Insider.

NOTE : Free for retailers who have registered for STORE 2018. Limited seating available!


Michael LeBlancFounder & PrincipalM.E. LeBlanc & Company


Craig PattersonPresident & CEORetail Insider

4:00 pm - 7:00 pm

Pre-Event Badge Pickup

For those attendees arriving early, onsite registration will be open in the Toronto Congress Centre North Hall foyer from 4:00 - 7:00pm EST on May 28th.

Tuesday, May 29th, 2018

Day One

7:30 am - 8:20 am

Breakfast and Networking Hall Open

8:15 am - 8:25 am

Conference Opening and Welcome Remarks


Diane J. BriseboisPresident and CEORetail Council of Canada


Kevin GraffPresidentGraff Retail TV


Peter TheocharisNational Vice President, Canada RetailSalesforce

8:25 am - 8:55 am

The Consumer of the Future

Retailers understand that customer experience must be smarter, faster, and more personal than ever. By embracing technology and getting ahead of the innovation curve, retailers are able to better serve the evolved consumer, who is demanding smarter, faster and more integrated shopping.

In this session retail technology expert, CEO & Founder of Coresight Research Deborah Weinswig sits with retail visionary & COO of Shopify, Harley Finkelstein to gain insights on the consumer of the future, and the role technology plays.


Harley FinkelsteinChief Operating OfficerShopify


Deborah WeinswigCEO & FounderCoresight Research

8:55 am - 9:35 am

Effective Leadership In Times of Transformation

Positive shifts in culture, technology & innovation have created need for a new kind of retail leader. How can leaders inspire their teams to drive innovation, thrive in a constantly changing retail world, while maintaining a positive and productive workplace? In this session, senior executives gather to to discuss this evolving retail reality, and how leadership needs to become equally forward thinking.


Diane J. BriseboisPresident and CEORetail Council of Canada


Beth Newlands CampbellPresidentRexall Pharmacy Group


Terry YanofskySenior Vice President & General ManagerSephora Canada


Anne Martin-VachonPresidentToday's Shopping Choice


Marsha SmithPresidentIKEA Canada

9:35 am - 9:40 am

FAST FIVE: Finding trucking capacity tight? Take a look at Intermodal now

What services does intermodal typically include and why should you consider it? Can Intermodal relieve the pressure from this year’s tight trucking capacity? If you have ever asked yourself these questions, this 5-minute talk is for you.


Andrew FullerAssistant Vice President, Domestic IntermodalCN

9:40 am - 10:10 am

Moving Beyond the Speed of your Customer

Armed with mobile as her anywhere assistant today’s consumer is research obsessed and will choose brands that deliver personalized offerings tailored to her specific needs. Her expectations are simple: seamless, frictionless experiences wherever & whenever she chooses to shop.

Retailers must harness their unique assets - their brand, stores, assortments and data to be differentiated and discoverable everywhere consumers are. In this session, Eric Morris from Google Canada will review strategies and best practices so even the most traditional retailers can take a quantum leap ahead of the pace of their consumers.


Eric MorrisDirector, RetailGoogle Canada

10:10 am - 10:40 am

The ROI of Experiential Retail

To delight today’s demanding consumer, leading retailers are creating new physical environments that encourage consumers to experience products in more immersive and memorable ways. But, a great experience can be a significant investment. In this session Michael LeBlanc, sits down with Drew Green, CEO of INDOCHINO to explore their unique experiential approach to retail, and how a retailer can achieve both expansive growth, and a profitable EBITDA while investing in experience.


Michael LeBlancFounder & PrincipalM.E. LeBlanc & Company


Drew GreenPresident & CEOINDOCHINO

10:40 am - 10:45 am

FAST FIVE - The Sound of Success: How Voice Search is Revolutionizing Retail Experience

DAC Group is a leading performance marketing agency specializing in the localization of campaigns, content, and calls to action and uses strategic insight, performance marketing, proprietary technology and digital strategy to drive business results. DAC Group will be sharing insights on how voice search is impacting Canadian retailers and how to stay ahead of the curve.


Mario LemieuxPartnerDAC Group

10:45 am - 11:15 am

Networking Break

11:15 am - 11:55 am

AM CONCURRENT SESSION - Customer Engagement

The Secrets of “Click-and-Mortar” Retail Success


Howard ChangCEOTop Drawer Creative


Larissa WasyliwDirector, Marketing & eCommerceTSC Stores


Frank AloiseVice President InteractiveTop Drawer Creative Inc.


Scott EsseryPartnerFitness Depot


Stephen BebisPartnerBigwin Group


Matt RyanVice President, MarketingNational Access Cannabis
Customer Engagement

11:15 am - 11:55 am


Don't Fear Customer Returns


Eric MoriartyVice PresidentB-Stock Solutions


Dwayne JohnsonDirector, Retail and eCommerce StrategySCI Group


Craig JonesVice President of Supply-ChainALDO Group


Paul BuschDirector of SalesB-Stock Solutions

11:15 am - 11:55 am

AM CONCURRENT SESSION - Digital Commerce & Big Data

AI and the Future of Personalized Retail Marketing


Jocelyn CallierDirector, Data IntelligenceRelation1


Francois GaumondVice President, Consulting Service & Managing Director, TorontoRelation1
Digital Commerce & Big Data

11:15 am - 11:55 am

AM CONCURRENT SESSION - Bricks & Mortar Retail

Invisible, Humanless and Cashless Check-Outs, The Next Generation of Frictionless Retail


Justin FerrabeeCOOPayments Canada


Michael CoscettaGlobal Head of SalesSquare


Chris TygheVice President, Strategic DevelopmentIngenico Group


Debbie GambleVice President, Digital Products and PlatformsInterac
Bricks & Mortar Retail

11:55 am - 1:20 pm

Lunch and Networking

12:20 pm - 1:00 pm

Day 1 Lunch & Learn

12:20 pm - 12:40 pm

The Demand for Choice within Retail’s Fulfillment Promise


Rob Nichols
Managing Director, Domestic Intermodal Sales and Marketing

12:20 pm - 12:40 pm

Private Label Credit Cards & Technology Driven Financing Options That Reduce Friction and Enhance Loyalty


Robbie Clarke   
Director of Sales
Flexiti Financial

12:40 pm - 1:00 pm

Leveraging Mobile Location Analytics to Create a Dynamic, Personalized In-store Experience


Ben Reynolds
Vice President, Business Development

12:20 pm - 1:00 pm

Attendee Workshop

Boring Retail Is Dead


Marc JamiesonSenior StrategistTELUS Retail


Sam VisePresidentRetail Management Software (RMS)

1:20 pm - 2:00 pm


The Secret Sauce: How Retailers Are Achieving Supply Chain Efficiency


Shauna McMillanDirector of Marketing, Intermodal DomesticCN


Jacqui LemckeVice President, Supply Chain & LogisticsThe Source


Jason TasseChief Operating OfficerLee Valley Tools


Craig StevensManaging PartnerOpaline

1:20 pm - 2:00 pm

PM CONCURRENT SESSION - Bricks & Mortar Retail

Creating the Customer Experience of Tomorrow Through Payment Technology


Nancy KrattliVice President, Merchant ServicesAmerican Express


Upendra MardikarVice President, TechnologyAmerican Express Company
Bricks & Mortar Retail

1:20 pm - 2:00 pm

PM CONCURRENT SESSION - Customer Engagement

Drive Sales, Not Impressions With a More Effective Digital Strategy


Steve BuorsCEO and Co-FounderReshift Media


Patrick CadieuxMarketing DirectorM & M Food Market


Derek WeidlDigital Marketing StrategistM & M Food Market
Customer Engagement

1:20 pm - 2:00 pm

PM CONCURRENT SESSION - Digital Commerce & Big Data

What Retailers Need to Know About Artificial Intelligence


Augustin NguyenNational Retail Lead – Analytics Solutions SpecialistSAS Canada
Digital Commerce & Big Data

2:00 pm - 2:30 pm

Networking Break

2:30 pm - 2:35 pm

FAST FIVE - The Evolution of Retail

Join Kerri-Ann Santaguida, Vice President & General Manager, Merchant Services, American Express Canada for a look at the innovations poised to disrupt Canadian retail through a discussion of the results of the 2018 American Express Retail Insights report. Hear how retailers are leveraging emerging technologies to create the ultimate brand experience and stand out from the competition.


Kerri-Ann SantaguidaVice President and General Manager, Merchant Services Canada American Express

2:35 pm - 3:05 pm

Bridging the Belonging Deficit: An Untapped Opportunity for Retailers

Over the last year, new technologies like AI, AR, VR and voice have signaled a dramatic shift to a future consumer that connects through digital interfaces that are pre-calculated by predictive data. How can retail leaders keep their eye on the customer with so many new digital influences to consider? In this session, Kelly Mooney, IBM’s first ever Chief Experience Officer will guide the audience through a global journey of technology & innovation, and it’s current and future impact on retail. Retailers will learn what to consider as they continue to modernize and improve the experience for their customers.


Kelly MooneyChief Experience Officer, North AmericaIBM iX

3:05 pm - 3:40 pm

The New Retail Reality

Today, selling through digital and physical channels is a diverse and blended environment, and has changed the brand / retailer relationship. Brands no longer rely solely on partnering with retailers to connect with customers. Digital marketplaces are immediate selling platforms. Building physical stores can be done more intelligently than ever, and can enhance a brand experience as well as provide additional sales . In this new diverse and digital world, how do brands and retailers continue to work together? In this session, leaders from top brands sit down together to discuss and debate the future of brand retailer partnerships.


Kevin GraffPresidentGraff Retail TV


Wendy BennisonChief Executive OfficerSAXX Underwear


Michael RossiPresidentAdidas Canada


Patricia HeathVice President, Retail ExperienceSamsung

3:40 pm - 4:25 pm

Closing Keynote : Retail Reinvention

Set in a 2000 square foot store located in Manhattan’s 10th Ave. retail corridor, STORY is a retail concept that takes the point of view of a magazine, changes like a gallery and sells things like a store. That means every four to eight weeks, STORY completely reinvents itself -from the design to the merchandise – with the goal of bringing to light a new theme, trend or issue. This provakative retail concept is the brainchild of 4th generation entrepreneur Rachel Schectman. STORY has drawn rave reviews from industry experts, and is widely regarded as one of the most original retail concepts in a generation. In this session, Rachel will share her story, and provide insights on what retail means to today’s consumer.


JR LinneSenior Manager, Retail Industry Solutions Salesforce


Rachel SchectmanFounder & CEOSTORY

4:25 pm - 4:30 pm

Day One Closing Remarks


Sonny BrarVice President, Member Programs & ServicesRetail Council of Canada

4:30 pm - 5:30 pm

Networking Reception - STORE Conference and Excellence in Retailing Awards

5:30 pm - 8:30 pm

Excellence in Retailing Awards Gala

Retail Council of Canada takes pride in honoring the very best in retail innovation and creativity at the Excellence in Retailing Awards Gala. Every year these awards bring together the top talent in the Canadian Retail industry to recognize the years most innovative retailers in a variety of categories.


Ben MulroneyCo-HostCTV's Your Morning and eTalk

Wednesday, May 30th, 2018

Day Two

7:30 am - 8:30 am

Breakfast and Networking Hall Open

7:30 am - 8:30 am

Retail as a Career Scholarship Winners Breakfast

8:20 am - 8:30 am

Welcome Remarks


Kevin GraffPresidentGraff Retail TV

8:30 am - 9:00 am

The Future of Commerce in a Connected World

Alibaba is synonymous with eCommerce in China and beyond. But few understand how dramatically the company is altering the physical retail environment in China with its digital expertise. Join Lee McCabe, VP of North America at Alibaba Group, as he discusses the growth of digital marketplaces, the future of retail and Alibaba’s leading role in the convergence of online and offline commerce.


Lee McCabeVice President of North AmericaAlibaba Group

9:00 am - 9:30 am

Facebook IQ: 5 Ways Mobile Is Shaping Tomorrow's Consumers

As our world becomes more connected, mobile is increasingly people's primary—if not sole—means of getting online. What does this mean for retailers? In this session, Ann Mack, Director of Facebook IQ will highlight shifting behaviors and expectations today that can help you define success tomorrow. Looking across culture, communication, commerce, connectivity and community, you'll gain the insights to stay ahead of the innovation curve and connect with consumers on the device that matters most.


Ann MackDirector of Marketing InsightsFacebook

9:30 am - 10:00 am

When Tradition Meets Disruption

Purdy’s Chocolatier started as a single chocolate shop in downtown Vancouver, it’s first store opening in 1907. Since then, this family run business has survived depressions, world wars, and has steadily grown along with the retail industry in Canada. But, how does this traditional family run business keep pace with the connected & demanding modern consumer? In this session, Nicole Leinback Reyhle will sit down with Chief Connoisseur Karen Flavelle to discuss Purdy’s resilience and model for continued success.


Nicole Leinbach


Karen FlavelleCEOPurdys Chocolatier

10:00 am - 10:30 am

Future Proofing your Business with Advanced Analytics

Jennifer Lee, National Retail & Consumer Analytics Leader, will share thoughtful advice on how organizations can integrate and embed analytics into their organization’s DNA with a playbook for retail executives, and a framework to become an Insight Driven Organization (IDO).


Jennifer LeeRetail / Consumer Analytics Practice Leader & Canadian Cannabis Sector Leader Deloitte LLP

10:30 am - 10:35 am

FAST FIVE - How a Digital Connection Can Unlock Customer Data

With 45% of Canadian consumers expecting personalized rewards and offers in exchange for sharing personal information, it’s clear that brands need to deliver value to obtain the data they need for a successful engagement strategy. In this session, Eagle Eye shares insights from its Shifting Loyalties in Canada study, discussing how data can be used to engage with customers in a meaningful way, and why a digital connection is fundamental in achieving customer loyalty.


Anthony StevensonInternational New Business DirectorEagle Eye

10:35 am - 11:00 am

Networking Break

11:00 am - 11:40 am

AM CONCURRENT SESSION - Customer Engagement

Decoding the Quebec Consumer


Christian BourqueExecutive Vice President and Senior PartnerLeger
Customer Engagement

11:00 am - 11:40 am

AM CONCURRENT SESSION - Digital Commerce & Big Data

Predicting Consumer Behavior: Machine Learning Meets Customer Lifetime Value


Peter FaderProfessor of MarketingThe Wharton School
Digital Commerce & Big Data

11:00 am - 11:40 am


Impact of Last Mile Disruption on the Modern Supply Chain


Carl BoutetChief StrategistStudio Rx


Saibal RayAcademic Director & ProfessorBensadoun School of Retail Management, McGill University

11:00 am - 11:40 am

AM CONCURRENT SESSION - Bricks & Mortar Retail

Retail and the Consumer Experience – How do you keep up?


Dave RodgersonRetail Industry LeadMicrosoft


Dusty LutzVice President & General Manager, Store Transformation SolutionsNCR


Tanbir GroverVice President, eCommerce & OmnichannelLowe’s Companies Canada


Eric SchochVice President & General Manager, Retail Solutions North AmericaNCR Corporation


Trinh ThamVice President, Integrated MarketingSobeys
Bricks & Mortar Retail

11:40 am - 1:00 pm

Lunch and Networking

12:00 pm - 12:20 pm


GDPR & Data compliance as a competitive advantage


Carl BoutetChief StrategistStudio Rx


Stacey ShulmanChief Innovation Officer, IoT/Retail Solutions DivisionIntel
Digital Commerce & Big Data

12:00 pm - 1:15 pm

Exclusive Small Retailer Workshop

Growing, funding and fulfilling your business with e-commerce

Join BDO, e-Shipper and Cubeler at STORE to learn about why e-commerce is more important than ever for independent retailers, enabling technologies, shipping & fulfillment strategies and funding sources to make it all happen.

For small and independent retailers only!


Eric Matusiak, MBA, P.Eng.Partner, IT Solutions & National Retail Leader BDO Canada


Imtiaz KermaliVice President, Sales and Business DevelopmenteShipper


Mayco QuirozChief Financial OfficerCubeler Inc.

1:00 pm - 1:05 pm

FAST FIVE - Saving Apps for Today’s Shopper

This session will focus on what shopping apps need to be today to be relevant to the consumer. We’ll also discuss some new advances in technology in this space.


Seema SanghaviManager, Product Management - RetailTorstar Corporation

1:05 pm - 1:50 pm

Transformation for Today's Consumer

Within Canadian retail today, words like transformation and disruption are the new normal. Progressive retailers recognize that consumer expectations and needs will continually evolve and that bold steps are required to stay ahead of the curve. In this session, Leaders from Loblaw, Canadian Tire & M&M Food Market come together to discuss current challenges and opportunities, how consumer lifestyles are re-shaping retail's ecosystem and how forward thinking companies are stepping up to stand out and deliver unique and outstanding customer experiences.


Willy KruhPartner, Global Chair Consumer & Retail, Partner-in-Charge High Growth MarketsKPMG


Sarah DavisPresidentLoblaw Companies Ltd.


Allan MacDonaldExecutive Vice President, RetailCanadian Tire Corporation Ltd.


Andy O'BrienCEOM&M Food Market

1:50 pm - 2:30 pm

eCommerce Grocery Disruption - A Wake-up Call For Retail

Grocery and fresh products are key for many to winning the consumer, yet mastering eCommerce and omni-channel in grocery is perhaps the most challenging within the retail industry.

Hear from the most progessive retailers who are leading the eCommerce grocery industry in Canada discuss the challenges and opportunities of understanding customers, delivering shopping satisfaction, finding partners, the complexities of fresh home delivery/in-store pickup all while returning impressive results to the business.


Paula CourtneyProduct FounderWisePlum


Jamie SheaCo-Founder Chef's Plate


Daryl PorterVice President, Omni-Channel and Customer ExperienceWalmart Canada


Peter Van

2:30 pm - 3:15 pm

Food For Thought: The Grocery Store of the Future, and What It Means for Retail  

In his ground-breaking book, The Retail Revival, Retail Prophet Founder Doug Stephens accurately projected the death of traditional forms of retail, and the simultaneous birth of a new age of consumerism.  Today, seismic change continues to reverberate across all categories of goods and services, shaking the retail landscape to its core. And perhaps nowhere will this disruption hit harder than in the grocery category.

Drawing on research from his latest best-selling book, Reengineering Retail: The Future of Selling in a Post-Digital World, Stephens lays out a vision of the grocery store of tomorrow - a store that will be virtually unrecognizable from today’s incumbents. This fast-paced and interactive session is essential viewing for every retailer, regardless of the goods they sell. 


Doug StephensFounder & PresidentRetail Prophet

3:15 pm

Conference Closing Remarks


Diane J. BriseboisPresident and CEORetail Council of Canada

4:00 pm - 5:00 pm

Grand Prix New Product Awards Cocktail Reception

5:00 pm - 8:30 pm

Canadian Grand Prix New Product Awards Gala

Now in its 25th year, the Canadian Grand Prix New Product Awards™ is an annual program that celebrates new products in 32 food, non-food and private-label categories. This awards program provides a unique opportunity for entrants to showcase their new products to a jury of industry experts and to be recognized by their peers.

The Canadian Grand Prix New Product Awards™ encourage new product development and innovation – which are vital to the continued growth of Canada’s consumer products industry.