Agenda
May 27, 2024
Cocktail 5 à 7 Québec
Dans le cadre de L’événement STORE 24, le CCCD organise le fameux cocktail Québec, le Cinq à sept. Tous les membres du secteur du détail sont invités à prendre part à cette réception gratuite afin de réseauter avec les délégués francophones du Québec et de l’ensemble du Canada.
Attend the pre-conference cinq à sept cocktail reception hosted by Conceil canadien du commerce détail (Retail Council of Canada, Quebec) to network with fellow French-speaking delegates from Quebec and across Canada.
Cocktail 5 à 7 Québec
May 27, 2024
5:00 PM - 7:00 PM EST
Dans le cadre de L’événement STORE 24, le CCCD organise le fameux cocktail Québec, le Cinq à sept. Tous les membres du secteur du détail sont invités à prendre part à cette réception gratuite afin de réseauter avec les délégués francophones du Québec et de l’ensemble du Canada.
Attend the pre-conference cinq à sept cocktail reception hosted by Conceil canadien du commerce détail (Retail Council of Canada, Quebec) to network with fellow French-speaking delegates from Quebec and across Canada.
May 28, 2024
Reimagining McDonald’s Canada: Transforming the Guest and Restaurant Experience for the Digital Generation
Michèle Boudria
President & CEO
McDonald's Restaurants of Canada
More than a million Canadians visit McDonald’s each day, not just because they love the food, but because they share a community connection. Michèle Boudria, President & CEO, McDonald’s Canada talks about innovating for tomorrow’s customer, driving business results and creating a bigger impact to deliver on McDonald’s purpose of feeding and fostering communities. From building technology to better serve its guests and people, to supporting local farmers and providing youth with their first jobs, it’s always about more than the burger.
Reimagining McDonald’s Canada: Transforming the Guest and Restaurant Experience for the Digital Generation
May 28, 2024
9:00 AM - 9:30 AM EST
More than a million Canadians visit McDonald’s each day, not just because they love the food, but because they share a community connection. Michèle Boudria, President & CEO, McDonald’s Canada talks about innovating for tomorrow’s customer, driving business results and creating a bigger impact to deliver on McDonald’s purpose of feeding and fostering communities. From building technology to better serve its guests and people, to supporting local farmers and providing youth with their first jobs, it’s always about more than the burger.
Speaking:
Michèle Boudria
President & CEO
McDonald's Restaurants of Canada
Turning GenAI Magic into Business Impact
Eric Morris
Managing Director and Head of Retail
Google Canada
GenAI technology is a marvel, but leaders are ready to see results. Generating ideas, improving efficiency, and personalizing experiences are just the edge of what this transformative technology can do. Google and BCG deliver a powerful session sharing how these new types of generative AI have the potential to significantly accelerate AI adoption, including in organizations still cracking the code to implementation.
Turning GenAI Magic into Business Impact
May 28, 2024
9:30 AM - 10:00 AM EST
GenAI technology is a marvel, but leaders are ready to see results. Generating ideas, improving efficiency, and personalizing experiences are just the edge of what this transformative technology can do. Google and BCG deliver a powerful session sharing how these new types of generative AI have the potential to significantly accelerate AI adoption, including in organizations still cracking the code to implementation.
Sponsored by:
Speaking:
Eric Morris
Managing Director and Head of Retail
Google Canada
Inspiring Innovation: European Retail Trends for Canadian Retailers
Diana Dimitian
SVP, Managing Director of South Europe, North Africa
Levi Strauss & Company
Diana Dimitian, SVP Managing Director at Levi Strauss & Co. explores the dynamic landscape of European retail trends and experiences, inspiring Canadian retailers to draw on for their own innovation. Discover strategies for maintaining strong customer connections, and witness purpose-driven innovation.
Inspiring Innovation: European Retail Trends for Canadian Retailers
May 28, 2024
10:05 AM - 10:45 AM EST
Diana Dimitian, SVP Managing Director at Levi Strauss & Co. explores the dynamic landscape of European retail trends and experiences, inspiring Canadian retailers to draw on for their own innovation. Discover strategies for maintaining strong customer connections, and witness purpose-driven innovation.
Speaking:
Diana Dimitian
SVP, Managing Director of South Europe, North Africa
Levi Strauss & Company
Sustainable Strategies Achieving Customer Connection
Explore how a circular economy goes beyond waste reduction, inspiring innovation in technology, organization, and society. Join Maya Colombani, at L’Oréal, and Derrick Emsley, of Tentree, as they discuss the significance of circular practices and their direct influence on customer connections and values.
Maya Colombani
Chief Sustainability & Human Rights Officer
L'Oréal Canada
Derrick Emsley
CEO & Founder
Tentree
Sustainable Strategies Achieving Customer Connection
May 28, 2024
3:00 PM - 3:45 PM EST
Explore how a circular economy goes beyond waste reduction, inspiring innovation in technology, organization, and society. Join Maya Colombani, at L’Oréal, and Derrick Emsley, of Tentree, as they discuss the significance of circular practices and their direct influence on customer connections and values.
Speaking:
Maya Colombani
Chief Sustainability & Human Rights Officer
L'Oréal Canada
Derrick Emsley
CEO & Founder
Tentree
Designing the Future: Insights from IKEA Canada on Adapting to Change
Selwyn Crittendon
CEO and Chief Sustainability Officer
IKEA Canada
Amid relentless change, how do you decide what brand essentials to keep and what business priorities to evolve? Join IKEA Canada’s CEO and Chief Sustainability Officer, Selwyn Crittendon to learn how one of the world’s most recognizable brands continues to adapt. Learn how decades of in-depth research steers the understanding of customers essential needs while showcasing an unwavering commitment to affordability in a challenging business landscapes. Be inspired by one of the world’s beloved brands and realize how history is a strength to protect a better future.
Designing the Future: Insights from IKEA Canada on Adapting to Change
May 28, 2024
3:50 PM - 4:25 PM EST
Amid relentless change, how do you decide what brand essentials to keep and what business priorities to evolve? Join IKEA Canada’s CEO and Chief Sustainability Officer, Selwyn Crittendon to learn how one of the world’s most recognizable brands continues to adapt. Learn how decades of in-depth research steers the understanding of customers essential needs while showcasing an unwavering commitment to affordability in a challenging business landscapes. Be inspired by one of the world’s beloved brands and realize how history is a strength to protect a better future.
Speaking:
Selwyn Crittendon
CEO and Chief Sustainability Officer
IKEA Canada
May 29, 2024
People, Culture and Belonging at Sephora Canada
For Sephora Canada, performance excellence is not just a goal – it’s the key to success. Recognized as a Best Employer by Forbes and Great Places to Work; Sephora Canada encourages employees to take bold steps, define trends, innovate and embrace diversity. Thomas Haupt, Country Manager, Sephora Canada talks about the value of prioritizing employee experience; ensuring diverse voices are heard and reflected, making Sephora a great place to work, play and shop.
Thomas Haupt
Country General Manager
Sephora Canada
Steve Worthy
Founder/CEO
Worthy Retail
People, Culture and Belonging at Sephora Canada
May 29, 2024
9:15 AM - 9:50 AM EST
For Sephora Canada, performance excellence is not just a goal – it’s the key to success. Recognized as a Best Employer by Forbes and Great Places to Work; Sephora Canada encourages employees to take bold steps, define trends, innovate and embrace diversity. Thomas Haupt, Country Manager, Sephora Canada talks about the value of prioritizing employee experience; ensuring diverse voices are heard and reflected, making Sephora a great place to work, play and shop.
Speaking:
Thomas Haupt
Country General Manager
Sephora Canada
Steve Worthy
Founder/CEO
Worthy Retail
Transforming Challenges into Your Future Competitive Advantage
Doug Stephens
Founder
Retail Prophet
Join world-renowned retail Futurist, Doug Stephens, as he takes us into the exciting future of competitive advantage. As we stand at the intersection of innovation and disruption, Doug will unveil the new pillars of future advantage and what it will take for organizations to win. Discover how leading-edge companies are laying the foundation for what promises to be the greatest leap in competitive advantage in modern history. Doug will spotlight trailblazers who are not just adapting for the future but are actively shaping it.
Transforming Challenges into Your Future Competitive Advantage
May 29, 2024
9:55 AM - 10:35 AM EST
Join world-renowned retail Futurist, Doug Stephens, as he takes us into the exciting future of competitive advantage. As we stand at the intersection of innovation and disruption, Doug will unveil the new pillars of future advantage and what it will take for organizations to win. Discover how leading-edge companies are laying the foundation for what promises to be the greatest leap in competitive advantage in modern history. Doug will spotlight trailblazers who are not just adapting for the future but are actively shaping it.
Speaking:
Doug Stephens
Founder
Retail Prophet
Maximize Marketing Impact with Data
Jan Kestle
President and Founder
Environics Analytics
Environics Analytics’ Jan Kestle will explain a collaborative approach to data, emphasizing the notion of ‘data for good.’ Explore practical and ethical ways to leverage data to build brands and boost sales.
Maximize Marketing Impact with Data
May 29, 2024
10:40 AM - 11:15 AM EST
Environics Analytics’ Jan Kestle will explain a collaborative approach to data, emphasizing the notion of ‘data for good.’ Explore practical and ethical ways to leverage data to build brands and boost sales.
Sponsored by:
Speaking:
Jan Kestle
President and Founder
Environics Analytics
Creating Exceptional Experiences
Explore trailblazing strategies that transform customer experiences, both online and in-store, tailored to enhance loyalty and sales in Canada’s retail landscape. Peter Hughes, National Customer Leader at KPMG, shares the latest retail disruptors and then sits down to chat with retailers who are breaking the mold. Enjoy one on one conversations on how they have pushed the boundaries on customer experience and continue to delight customers.
Peter Hughes
National Customer Experience Practice Leader
KPMG Canada
Sylvain Michel
Senior Vice President, Strategy & Change
Holt Renfrew
Creating Exceptional Experiences
May 29, 2024
2:00 PM - 2:45 PM EST
Explore trailblazing strategies that transform customer experiences, both online and in-store, tailored to enhance loyalty and sales in Canada’s retail landscape. Peter Hughes, National Customer Leader at KPMG, shares the latest retail disruptors and then sits down to chat with retailers who are breaking the mold. Enjoy one on one conversations on how they have pushed the boundaries on customer experience and continue to delight customers.
Sponsored by:
Speaking:
Peter Hughes
National Customer Experience Practice Leader
KPMG Canada
Sylvain Michel
Senior Vice President, Strategy & Change
Holt Renfrew
Closing Keynote with Canadian Tire Corporation CEO Greg Hicks
Greg Hicks
President and CEO
Canadian Tire Corporation
Session details coming soon.
Closing Keynote with Canadian Tire Corporation CEO Greg Hicks
May 29, 2024
2:50 PM - 3:25 PM EST
Session details coming soon.
Speaking:
Greg Hicks
President and CEO
Canadian Tire Corporation